Summary
Kim Kommando discusses using AI chatbots like ChatGPT for negotiation practice and takes a caller's question about a restaurant owner struggling with Meta/Facebook removing their location tag. The episode focuses on practical AI applications for business negotiations and customer service challenges with major tech platforms.
Insights
- AI chatbots can serve as effective practice partners for high-stakes business negotiations by simulating difficult scenarios
- Small businesses face significant challenges when social media platforms remove location features without adequate customer support
- Public social media outreach and LinkedIn networking can be more effective than traditional support tickets for resolving platform issues
- Major tech companies' lack of accessible customer service creates disproportionate impacts on small businesses dependent on their platforms
- Alternative strategies like creating new accounts with slight address variations may help circumvent platform algorithm issues
Trends
AI-powered negotiation training and business skill developmentIncreasing reliance of small businesses on social media platform features for marketingGrowing frustration with tech company customer service accessibilityUse of public social media pressure to resolve platform issuesLinkedIn as a direct communication channel for business problem resolution
Topics
AI negotiation trainingChatGPT business applicationsSocial media marketing for restaurantsFacebook location tagging issuesMeta customer service problemsSmall business digital marketing challengesSocial media platform dependencyTech company accountabilityLinkedIn networking strategiesRestaurant seasonal business operationsGeotag marketing importancePlatform algorithm manipulationCorporate contact strategiesDigital business presence management
Companies
Quotes
"You either win or lose a negotiation. Here's how to tap into AI to help you win."
Kim Kommando
"By the time you walk into that real meeting, you've already handled the worst case scenario three times in your head. You're prepared. You're a winner."
Kim Kommando
"It's so frustrating that we have this major billion dollar corporation but they have no customer service."
Kim Kommando
"At this point, you have to get super aggressive, okay? Because this is your livelihood."
Kim Kommando
"I've tried to find somebody at Meta myself and they're like, there's nobody home. Nobody. And Mark Zuckerberg, he's building a bunker in Kauai."
Kim Kommando
Full Transcript
5 Speakers