Tired of the, I know it's here somewhere, moment? The new ScanSnap IX 2400 scanner means you'll never search for a receipt again. Our simplest scan snap experience yet. Just press the blue button and instantly convert documents into digital files you can find in seconds. Perfect for busy professionals who need organization without complexity. With instant one-touch scanning, 45 pages per minute speed, and automatic data extraction, the IX 2400 saves your files exactly where you need them. No more mystic spence claims or lost warranties. Just peace of mind knowing everything important is safe and instantly accessible. Ready to stop wasting time hunting for paperwork? Visit scansnapit.com slash podcast and discover how simple document management can be. ScanSnap. The smarter way to work. Maltese's as bunnies. They're back. But like a hot person on an escalator going the other way, they're not here for long. They're a temporary thrill. Like those two days, you were a morning person. Or a bank holiday. Or that TV show that criminally only got one season. Or even that 24 hour post where your bum looked out ragiously good. Some treats you just have to enjoy while they last. Maltese's bunnies here, but only for Easter. Maltese's look on the light side. Hi, it's Casey here. As you know, CaseVal will be back in 2026 for our tenth year with all new episodes. Earlier this year, you might have noticed that we released the first episodes of some of the CaseVal presents shows we've produced in the CaseVal feed. The decision to do this came after I learned something surprising while talking to people at our live events. Many CaseVal listeners had no idea that we produce other shows outside of CaseVal, and some had never even heard of CaseVal presents. It dawned on me that if someone is a big enough supporter of our show to come to a live event, but hasn't heard of our production company, then clearly we need to do a better job of highlighting the other stories we've put so much care and work into. But those who don't know, CaseVal presents is our broader production platform. While CaseVal is our flagship show, we've also created a number of other podcasts under the CaseVal presents banner. Our level of involvement differs from project to project, but we've played a direct role in all of them, and I even narrate a few myself. Today, we're sharing another one of those shows, The Detectives Delema, which is narrated by me. The Detectives Delema was originally released as a Spotify exclusive, meaning you could only listen to it on that platform. But now, for the first time, the entire series is available everywhere for free, wherever you get your podcasts. When 22-year-old Shano Kellahan went missing, Detective Steve Fultcher arrested a suspect who offered to lead him to her body. When the suspect then asked, do you want another one? It's set in motion one of the most significant and controversial investigations in recent UK history. The Detectives Delema explores the complex questions it raised about the justice system, police procedure, and the cost of doing what you believe is right. It's a story that leaves you asking, what would you have done in the same situation? We're releasing the first episode here on the CaseVal feed. You can find the full series by searching for the Detective's Delema, wherever you get your podcasts. Now, here's Episode 1. We covered the disappearance of Shano Kellahan and the subsequent investigation back on Episode 35 of CaseVal. It's one of those episodes that has just stayed with me. It's an extraordinary story, which shows better than almost any other. The gravity of the decisions a senior detective must make in the heat of a fast-moving investigation, and the very fine line a modern investigator must walk to balance operational effectiveness with today's increasingly stringent procedures. With exclusive access to the key characters in this story, including family members and lead investigator Steve Fultcher, we will go behind the scenes to unravel how the investigation unfolded and the mind field of legal and ethical dilemmas that distinguish this case so starkly from the norm. And we will leave you to ponder the fundamental question at the heart of this perplexing tale. If it had been your loved one that Steve Fultcher was looking for, what would you have wanted him to do? And at the same time, try and step into his shoes and ask yourself, what would you have done? When detective superintendent Steve Fultcher of Wilshire Police first heard of the disappearance of Shano Callahan, he had no idea this case would change his life forever. Shano was a 22-year-old girl very attractive. She was an office worker. She lived locally in Swindon. Her family was local. She was in a loving relationship with her boyfriend Kevin, but she had a close-knit family, mother Elaine, brother and two sisters. And was just enjoying a night out in Swindon on that particular Friday night into Saturday morning. Shano Callahan's mother Elaine Pickford says her daughter could light up a room. Shano was a very vibrant person, always happy, smiling, fun-loving, sociable. You know, one of those people that would walk in a room and did light the room up. I know people say that a lot about people, but in Shano's case, it's definitely true. Atmospheres would change if Shano was around. Everybody would light Shano, and loads of friends, sociable outgoing, bubbly. Yeah. And never really gave me any hassles growing up, particularly. You know, all the usual stuff, but nothing out of the ordinary, yeah. Swindon is a large town in the county of Wilshire, southwest England, about 126 kilometres west of London. With a population of about 185,000 people, it has one of the lower crime rates in the country. On the evening of Friday, 18 March 2011, Shano Callahan had a night out with some friends in the old town area of Swindon. They went out for dinner before visiting two bars, the spot and Baker Street, after which they went to a nightclub called Suju. Shan left the Suju nightclub alone in the early hours of the morning of Saturday the 19th of March. The flat she shared with her boyfriend Kevin was only 800 metres away from the club, but she didn't make it home that night. Concerned by the fact Shan hadn't returned back to their flat, Kevin sent her a text message at 3.24am to check if she was okay. Shan didn't respond. The first contact was from Kevin Reep, Shano Callahan's boyfriend, had been together about 18 months. He contacted the police on the morning of Saturday the 19th of March 2011. He was concerned about Shan because she hadn't been in contact with him. All he knew was that at 3.24, he'd sent a text to her saying worried with a kiss and it hadn't been responded to. He'd been desperately trying to phone her, phone, phone, friends, family to find out where she was. Now Shan had gone out for a night out in Swindon Old Town with a couple of female friends and they'd gone to various pubs and clubs and that was as much as Kevin could tell us at that particular point in time. Shan's mother Elaine wasn't overly worried at first. We just thought maybe she'd gone off to mate's house afterwards, decided to stay over friends and that she would be in touch. It's easy to understand, Shan was 22. The last thing her mother Elaine wanted to do was panic. Even by late morning I was just thinking, well if she's been out to the early hours she won't be up yet, you know, and if she is at a friends and then also you're thinking, well hold on, there could be an explanation for this even if she's woken up. Her phone might be out of charge, so you're kind of running through the logical explanations for it for quite some time really. By the time I got home back in I would say that was early afternoon, there were police officers at the house when I arrived back home so that them was quite an immediate concern that already the police were starting escalating it by the Saturday afternoon. After taking the initial report from Shan's boyfriend Kevin, Swindon police immediately questioned that friends Shan was out with. They couldn't offer any useful information, they hadn't run into any issues throughout the night and there were no incidents or suspicious people in the club. CCTV footage from the Suju Night Club showed Shan leaving the club alone at 2.52am. Detective Superintendent Steve Fultcher had done a colleague a favour and swapped his on-call weekend. So I was on call at home, always remaining in the county and in close proximity when on call. Funnily enough it wasn't my on-call weekend, I'd agreed to swap with a colleague because he'd been working so many hours on a different case. But for that I would have not picked up the Shana Callahan kidnap at all. At about 6 o'clock on Saturday the 19th of March I was called by officers from Swindon police station. They were increasingly concerned regarding the safety and welfare of Shana Callahan who they'd been investigating as a missing person. It spent the day doing the obvious checks of hospitals, check of their home address and so on. They decided at that time to escalate the issue to me as the on-call senior investigating officer for the force. So of course I picked that issue up. I took a briefing over the telephone, obviously shared the concerns of the officers that had been investigating to that point and dropped everything and run up to Swindon to see things firsthand, get a firsthand account and work out precisely what was known and what what lines of inquiry we should be instigating with what level of resource and what urgency. The first call to the police came from Kevin Reep at about 9.40 in the morning. I got the call from my colleagues at about 6 o'clock in the evening. So during that intervening period of time they'd have taken an account from the close associates of Shana Callahan, pieced together what could be established about her movements from the night before and some basic telephony. One of the first things investigators did was check Shana's mobile phone records. The text message sent by Kevin at 3.24am pinged off a tower that put the location of Shana's phone in the area of 7AC forest at the time. The exact location of Shana's phone could not be identified. It could only be narrowed down to a 6.5 mile radius around the phone tower. For Steve Fultcher that was the starting point of the investigation. The location of the phone at the time of last contact had moved from Old Town in Swindon to somewhere in the 7AC forest a distance of some 20 miles. And that had happened between last known sightings of Shana at about 10 to 3 in the morning to the last contact when her phone was in 7AC forest at 3.24. So within a half hour period Shana or at least her phone had moved from Old Town in Swindon to somewhere in the 7AC forest with no obvious explanation. And that was a primary cause of concern. The instinct is critical and makes the difference between the ability to save somebody's life or otherwise. And I'd set three hypotheses, three possible answers to why her phone is suddenly in 7AC forest at 3.24 in the middle of the night. The first was, but she could have gone off with somebody she met in in Suju's nightclub. She could have had her phone stolen and that could be in in the middle of 7AC forest, whereas she is somewhere else yet to be determined. Or the most worrying of all of course is that she has been taken there and the question then for Kevin Reepham for the family is why would she go to the middle of 7AC forest at 3.24 in the morning? Is that within character? Is there any reason why she would have visited somebody there that was known? How Shana or her phone suddenly moved from Swindon 20 miles to the 7AC forest was not the only concern. If someone had taken Shana, the statistics were grim. The statistics indicate that if a party is abducted with criminal intent that they live an average of six hours on average. Of course, I would argue that no case is average and that every case must be taken on its merits. But the reality is that that form of criminality results in a very high proportion of cases in the murder of the abducted party. Now, I didn't work on the assumption that she was dead. I had her introduction as one of a number of hypotheses that I was working to. And because of the nature of that hypothesis and what I know about kidnap and survivability, I had to move with every resource and every ounce of energy and effort that I could muster. If I assumed she was dead, then she would be dead. Because there is no other cavalry that's coming. It's me and my team or nothing. There is no party to pass the buck to. Tired of the, I know it's here somewhere. Moment, the new Scansnap Ix 2400 scanner means you'll never search for a receipt again. Our simplest Scansnap experience yet, just press the blue button and instantly convert documents into digital files you can find in seconds. Perfect for busy professionals who need organization without complexity. With instant one-touch scanning, 45 pages per minute speed, and automatic data extraction, the Ix 2400 saves your files exactly where you need them. No more mystic spence claims or lost warranties. Just peace of mind knowing everything important is safe and instantly accessible. Ready to stop wasting time hunting for paperwork? Visit Scansnapit.com slash podcast and discover how simple document management can be. Scansnap. The smarter way to work. Grab the malteseers. Because that's the ping-ping-ping of preer being added to yet another group chat. This time, it's Bristol High reunion hall. Why an emoji, dance or emoji, Pokey tongue emoji? Apparently to arrange a holiday with 15 women who haven't hung out since... jeggings. Shove some more malteseers in because we're still debating a chat name. And frankly, have more chance of shaving a unicorn in a phone booth than the plans making it adder this group chat. Malteseers, look on the light side. We're on June 2029. Get three months half price when you switch to an unlimited sim with three. That means quick streaming, faster downloads and more money to spend on the things you love. Join the UK's fastest 5G network and get your unlimited sim today. Buy now in store or see three.co.uk. Unlimited 24 month light plan. Proof of switching required based on Euclis B test intelligence data to age 2025. All rights reserved. Subject to credit checks and turns. Fultra made a decision. An important decision. To immediately escalate the investigation. He designated it as a Category A crime in action. The most serious category. It means it is a major investigation of significant concern where any member of the public is at risk. The offender is unknown and the investigation and securing of evidence requires the allocation of significant resources. Journalist Steve Brody covered the case for the BBC at the time. I think that the police and certainly detective superintendent Steve Fultra knew that the very least should be abducted. And I think that's why they took it seriously. As a journalist Brody got the sense right away that there was something different about this case. You get missing persons today. Police will put out a message saying we're looking for so and so. By the afternoon they've turned up or even next day. The vast majority of missing persons generally turn up. And this wasn't one of those. I think the people got the feeling. There was a feeling that this was pretty awful and that something would have to be done. Detective Superintendent Steve Fultra could feel it too. A young woman who didn't come home and her phone pinging in a forest 20 miles from where she was last seen. His grave concern for the welfare of Shano Callahan was the top priority. Information that supported my concern was the fact that the family had been desperately trying to get hold of Shano throughout the morning of Saturday the 19th. And she hadn't responded to anybody. That's completely out of character. So her phone is in the middle of a remote rural area and she hasn't responded to her mother, to her boyfriend or anybody. So working on the hypothesis that she's been abducted from the last scene location in Swindon Old Town. I conducted this investigation as a crime in action. And what that means is that one prioritizes very clearly the life of the hostage or the victim in this case, Shano Callahan. Everything else is subordinate to the notion of finding Shana, finding her as swiftly as possible and seeking to save her life. I've got search teams both in the immediate vicinity of Suju's, got house to house inquiries going. I'm looking for more CCTV evidence of where Shana went. I've got telephony inquiries going on simultaneously because what else can telephony tell me? Simultaneously conducting inquiries with known associates, witnesses at the time, everybody that was in Suju's nightclub for instance, looking at the family cohort, looking at any known associates movements on that night. And it all needs to be done fast time and simultaneously. As the senior investigating officer or SIO, Steve's decision to escalate the case to a Category A crime in action had a number of impacts on how the investigation was conducted further down the line, which we will explore in detail later. For now, there was a huge escalation in gravity, speed and resourcing, with major knock-on impacts for his police department. It was something he knew he would have to justify to his bosses. I would suggest that even if we found Shana within a number of hours, it would have been a worthwhile response because you don't know what you don't know at that given point in time. So that was the first thing. The second thing was that in terms of categorisation, particularly after my initial lines of inquiry established that clearly the first two hypotheses were unlikely and the most likely was the most concerning of all, i.e. she hasn't willingly gone to the middle of the Seven Act Forest of her own volition and therefore was most likely to have been abducted. Justified, my categorising as a Category A inquiry now, inquiry is a categorised, according to the impact it would have on the rest of policing, the public and budget and finance. So I saw this as a crime in action that required, as much resources the police force could find, so swiftly and professionally, fine-sharn in the shortest period of time possible. If she was found alive and well and she'd gone off with a friend, well, so be it. But actually I had called it right as had my colleagues in Swindon. A great number of police forces and police responses would never have actually got into a position of dealing with this as a crime in action. In the time scale in which we did, it had been a missing person inquiry, it had had a 24-hour period of checking hospitals, you'd have had major crime teams, oftentimes claiming that they only deal with homicide, therefore they want to see a body before they take it on, so you're dedicated detectives around homicide, wouldn't necessarily join in. I mean that's a, I'm talking general terms and it's certainly not generally the case, but it comes down to individual SIO decision-making. What are we going to do here? How much resource are we going to put in? How much effort we're going to instigate to ensure that we prioritise the most important thing? Instinct is honed over many, many years of experience, usually bitter experience of cases that one has dealt with, so I'd been a police officer for 28 years dealt with many crimes in action, kidnap and homicides, and of course a whole raft of other offenses as well. I was a professional detective, that's what I did for a living. From the accounts of the girls that she was with that evening, they'd left her in Suju, so we knew that we wanted to get the footage from Suju's nightclub, which we gathered, we could see that she was shown on the cameras in the backyard of that premises, socialising with people, so of course the question is asked, who are those people, do they have any involvement in her disappearance? By late Saturday night, Fulture was still no closer to locating Sharn, and the investigation continued into Sunday morning. By which point, Sharn had been missing for over 24 hours. It was time for Fulture to retrace the steps of the missing woman, and also her abductor. On Sunday morning, I went to Old Town to Suju's nightclub, retrace the steps, and this is all about trying to put yourself back into the position, both of Sharn and potentially of Sharn's abductor. What's happened here? What can I sense? What can I see? What's out of place? Where could she have gone? I mean, simple things like the layout of that Old Town, there's derelict buildings, there's recreation grounds, there's whole rafts of places that could potentially be searched, searched for Sharn. She could have been dragged off into bushes in this location, we'd better put a search team in there and so on. So getting a feeling for the the size of the task in terms of searching for Sharn physically, but also putting itself back into the mindset of both Sharn and the other party to this if she has been abducted, how did he pick her out? What would he have seen? What would his mode of approach be? So those kind of things are standard but useful. When an examination of CCTV footage showed Sharn only at the nightclub and gave no clues to her whereabouts, it was time for Steve Fulture to follow Sharn's phone into the forest. I had no knowledge of where she'd gone, the last sighting was on that CCTV footage at Suju's. So obviously, it was a search parameter within the major environs of Swindon Old Town in the vicinity of Suju's, but I knew that her phone at least is somewhere in the Seven Act Forest. Now, it's a six and a half kilometer radius area, which is huge. And the first thing I did was get traffic officers to do the drive, how long would it take physically to get between those two points and send the helicopter up on that evening with heat seeking equipment to see whether they could find any traces with a flyover. The Seven Act Forest is the staff of Fairy Tales. Giant oaks with names like Big Belly and Sleeping Dragon twist themselves into agonised shapes. In winter, they are dark and bare, covered in snow. In autumn, they shine like gold. On Sunday the 20th of March 2011, the early morning fog cast a pull over the forest. There was a chill in the air and the temperature hovered around eight degrees Celsius for most of the day. It was here that the electronic tracking systems that operate between phones and towers sent the police. The mobile telephony system works on the basis of signals being passed between fixed points, masks which relay the signal. And you can get a reading off the relevant mask that the signals bounced off. So we can be definitively clear that her phone at least was in Swindon Old Town at 10 to 3, but her phone at least was in the middle of Seven Act Forest to half an hour later. The difficulty with the Seven Act Forest is that because it's such a rural remote location, there's only one mask. And what we would generally do is triangulate the signals to get a closer geographic fix on where the phone or the individual is. With only one mask in Seven Act Forest, that wasn't possible. So because it left a huge potential search area of six and a half kilometer radius within which Sean or Lise to her phone had to be. But clearly the priority, or all I knew at that stage, was that her phone at least is in that Seven Act Forest somewhere. And that's got to be searched. We've got to try and find them. We've got to do it urgently. Significant proportion of resource was put into that because you're talking about a colossal area if you're going to do a formal line search. The line search is a police technique where you, as it suggests, walk in a line but you're within arms breadth of each other. So you can imagine what resource commitment that would require if you were going to do that. Obviously the helicopter is useful in terms of heat seeking dogs as well. So he sent the dogs out to see whether they could get a trace. One of the many early strategies in the investigation was to try and utilize both traditional media and social media opportunities in order to support the investigation. If they could inform the public, perhaps that could lead to a crucial witness coming forward. But something unexpected happened. BBC journalist Steve Brody explains how the public were quick to respond to the story of the missing young woman. I think it may have been on the Sunday or the Monday when the public began to get aware of this. And I have to say there was instant rapport between the public and the police and indeed the media. It became one of those stories. You will never know why a story gets to the heart of the public. There's no great thing about it. Why does it happen? Why doesn't it happen? This was one of those stories where people wanted to find this young girl. The huge public response took Steve Fultcher by surprise as well. Thousands of people converged on the forest to look for shan. That means the most extraordinary reaction. Even if I'd wanted to set a different pressure, I couldn't because social media was alive to the fact that Shana had gone missing. Amongst her friends and family, people were turning up in Savonac Forest to physically search for her and I hope that she was recoverable that she'd perhaps been left somewhere, been injured and could be saved. So it's one of the most extraordinary things I've ever come across actually in which by the Sunday and certainly the Monday, over 10,000 people from Swindon. voluntarily unassetful by me, unbidden, had given up their time, their work, their weekend to look for Shana Galan. Steve Brody watched the response from the newsroom. And it was quite extraordinary. I was in the newsroom in Bristol and I saw these pictures come in of hundreds of people turned up. Not scores, hundreds of people turned up, and passionately wanting to help the police find Shana, an unprecedented public response. But in fact there were so many members of the public turned up, the police didn't have enough officers to direct them properly. Shana's brother Liam was awed by the community response for his missing sister. Not only did it help his family to know there were so many people searching for Shana, but it allowed them to stay at home together and wait for news, as advised by their family liaison officer. FLO for sure. Yeah, I was very surprised that they're taking it back and also proud as well, you know, to think that the community sort of rallied like that. I remember seeing on the media, coaches turning up and people actually getting into coaches and actually going to Savanak in Horde and obviously going out searching and watching the police sort of coordinate it as well, being very impressed that you're living around people that are prepared to do that. Being an older brother, you kind of want to get involved. You kind of want to get involved in the searches and I had people around me sort of saying that maybe it's best we just sort of stay in our kind of bubble that we had formed in the house and that it wasn't a good idea to be going out and and actually I think it was one of their family liaison officers actually advised that it probably wasn't the best use of my time, but then to see obviously on the media that there was all these people in Swindon actually going out actively trying to find Shana. Sort of relaxed my own sort of need to want to go out and hand out posters and sort of try and find Shana. And once the public became involved in droves, it spurred the police to go to even greater lengths. Stayfulcher explains this flow on effect. What was striking about this entire inquiry, the professionalism of the police force, not just Wiltshire Police, but in surrounding forces as well, officers were, I couldn't send them off duty, they would not leave duty because they were so committed to this notion of finding Shana. My role was to ensure that we had the right hypothesis and the right resources and the right sensor direction so everybody had a proper role to perform. You can see how many things you need to do simultaneously. I always talk about 24 simultaneous strands that if you drop one of them, you'll be criticized later or the inquiry will fail. So of course I want intelligence experts there, I want forensic experts there, I want telephony experts and these guys come round in one concerted effort. It is the moment in policing which is most gratifying when you've got such a professional team working to a clear direction so effectively. And what we did, what we did in this short period of time is probably, I'm not going to say some precedent because I'm sure there's lots of other good examples but what we did was extraordinary and all dedicated to this one end, we will find Shana. On the next episode of the detective's dilemma, I just want to say how very worried we are about Shana. The footage from the CCTV camera was quite a breakthrough on that Monday morning. It's blatantly obvious that she got in that car. Whoever had taken her had done it for criminal purposes. Thanks for listening. If you'd like to hear the rest of the detective's dilemma, you can find it wherever you get your podcasts. Tired of the, I know it's here somewhere, moment. The new ScanSnap IX 2400 scanner means you'll never search for a receipt again. Our simplest scan snap experience yet, just press the blue button and instantly convert documents into digital files you can find in seconds. Perfect for busy professionals who need organization without complexity, with instant one-touch scanning, 45 pages per minute speed, an automatic data extraction, the IX 2400 saves your files exactly where you need them. No more missed expense claims or lost warranties. Just peace of mind knowing everything important is safe and instantly accessible. Ready to stop wasting time hunting for paperwork? Visit scansnapit.com slash podcast and discover how simple document management can be. ScanSnap. The smarter way to work. Grab the maltises because that's the ping-ping-ping of Emma's work friends wetting themselves. Instead of inquiring about this year's annual bonus, auto-correct has done her dirty and asked everyone in her company who's getting an annual raise of a different kind. Shelf some more maltises in because now we're debating whether that's worse or better than the time Sarah's auto-correct holder boss. I'll be there short-lifts. Oh great. Emma's one. Maltises. Look on the light side.
