How to troll scammers ft. Kitboga

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That's rocketmoney.com slash Kim. Go now. Rocketmoney.com slash Kim. Sign up for my free daily newsletter, The Current, at GetKim.com. Hey, thanks for tapping into this episode of The Current. Today, we've got a really fun throwback episode of this podcast. You don't want to miss this. And while you're at it, if you could help us out and leave a great five-star rating and review, I would so appreciate that. All righty then, let's get to it. Enjoy this podcast. So I thought this was super interesting. Do you know there's an organization called Big Parma? Mm-mm. Big Parma. Parmesan cheese conglomerate? Yes. Is it? It's the Parmigiano-Reggiano Consortium. Consortium. I was totally guessing. Well, you know why? Is that fake Parmesan cheese is a $2 billion a year problem. What is it if it's not fake Parmesan cheese? Some other kind of cheese? Well, they sell Parmesan cheese in those big wheels. Okay. So what they do, and to make sure that they're always legit, is they put a tracking chip on the inside of that wheel of that Parmesan cheese. So when you go to the restaurant and they say, would you like fresh Parmesan cheese? And they bring over the big wheel in the cart. You're like, oh, how lovely. And then they slice off the fresh Parmesan cheese. Right. You could be getting a tracking chip. Yum. Is it an edible tracking chip? Yes. Yes. Once you slice it, is it no longer trackable? Or am I going to be tracked after I ate my spaghetti? You're going to be tracked until you pass it. And they're doing this for the great or good. You only did this story so you could do that joke. Oh, how did you know? Because I know you. Well, because after all, this is The Current Podcast. I'm, of course, your lovely and talented Kim Commando here with you once again. And joining me is, you know, that guy. Yeah. Andrew. That guy. How are you? So we have an amazing podcast today. Joining us in just a few minutes is Kit Boga. You know, Kit. Yeah, of course. I'm nervous. He was the original spam guy. I've known him forever. I've been watching him on social media and YouTube forever. He has 3.7 million YouTube followers. Couple. 1.2 million Twitch followers and 600 million views on YouTube. Now, he started this back in 2017 when he became Grandma Edna. And so it's also like the idea of scam the scammers. And so Kit is now a friend of our show. And so Kit, tell us what you're doing. Yeah. Hey, guys. Thanks for having me on again. You betcha. I actually have a scammer on the phone right now. I told him that I had to go to the bathroom and get a drink. I've been stalling a little bit. But he sent an email and said that I had to pay $616 for my Norton. Of course, I didn't pay for this. So they want you to call and say, I need this to be canceled. And this is all part of their plan so they can connect to your computer, get on your bank and steal as much money as possible. So I thought it would be fun if this time I sort of introduced you guys right into the thick of a scam call and I'll show you how it goes. Are you using one of your characters? Yes. I'm Richard Andrews. That's my name. And am I your wife? Yeah, I mean it works for me. Kim, you're my wife. And Andrew's going to be our son. Excellent. But he's going to be like a little boy. Do you need me to do a child's voice? Yeah, just like you're going to be in the back or like, Mommy, what? No, you can be like the grandson. Where's my iPad, Papa? Yes, Papa, I need my iPad. There you go. Perfect. You're a natural. One big happy family. Okay. All right, so we're going to do it? Yeah, I mean, he's on at any point. Yeah, just play on right now. Let's do it. Let's do it. Okay. Okay, sir, are you still there? Yes, I'm here. Okay, Mark. I got the computer on, and my wife's home, too. I guess we're watching our grandkid for the day. Just got home. Sorry that took longer. Can you – Tim, do you want to say hi? Hi. Is this – so – Yeah, for sure. Hi. Hi. So are we talking about the computer security? Yes. Okay. No, that's good, because I'm always so afraid of those hackers and scammers. Yeah, I don't think she bought the Norton or anything, though, so we're good to go. And we just want to cancel it. Yeah, no, I didn't buy that, because I like that other company. Mark, what do we need to do? Okay, so the thing, first of all, sir, I want you to tell me, like, what browser do you normally use on your computer? The Internet. Yeah, like, do you have Google Chrome or Microsoft Edge, any browser? Yes. Yeah, we have them all. Can you just open up your browser? Microsoft Edge and Google Chrome. Yeah, can you just open up any one of them? Any one of them? Okay. I don't know what happened. What's Andrew doing? Papa! Papa, where's my iPad, Papa? I don't know. Did you bring it? It was in my backpack, Papa. It was in my backpack. You know, is it in his car? It's in the backpack. I think it's in... Did you leave it in the car again? I don't know where the backpack is. I'm sorry, Mark. Kids in their iPads these days. You can't get them away from them. No. Not this one, too. What are you doing on the computer? I'm trying to start up the Chrome, but it's Do you need my help? Maybe. Because, you know, we have to get this taken care of. I'm trying here. Sorry, sir, my Chrome is just not working. I'm going to have to use a different one. The Edge. I have the Edge open. Should I go to Google? It's up to you, sir. You can just use any one, okay? Okay, I'm on Google right now. I'm on Edge. Yeah, you got... No, you have the Google open, honey. the Google's open now what the Google is open okay so once the Google is open I just look at the extremely top okay so our is your browser open yes okay so when the browser is open now just look at the extremely top all right to the very top of your browser page and the top you can see that there will be a a long search like a long address bar like a search bar where you can type and you can search for something yes sorry hello yes I can hear something else I don't know why this do you hear yeah okay I just look at the yes and the Google you can see like there's a long search panel like a long address bar yes I want you to type in there in that search bar at the top okay so the first letter that you need to cut in and that is the letter M M as in Mary okay after M the letter M as in Mary again Then the letter R, R like in Roger. Okay. Then the letter C, C like in Charlie. This is not how you spell Norton. No. Richard, what are you doing on the computer? You know, you're wasting time. He's telling me to go to a webpage. Yeah, but, you know. MMRC? I'm tired of taking care of the kid on the iPad. A is in Apple. A is in Apple? Then R like Roger. Uh-huh. Then E like Edward. Okay. Then a period sign like a dot. Alright. Then H as in Henry. Okay. E as in Edward. Uh huh. L as in Lima. Okay. P as in Peter. Peter. Okay. Once you type that in, after that, I want you to hit enter. Press enter from your side. Okay. So this is, uh, it says join with the code. Kim, come here. I think this is Norton's new website. Oh, let me see. I'm doing like I do. You know, this doesn't look... Teenage Mountain Ninja Turtles! Stop it! Teenage Mountain Ninja Turtles! Stop it! Pop-Pop and I are trying to solve a problem. We have a problem right now. Okay? It says join with the code. It doesn't say Norton on there. I don't see Norton anywhere. Is that the Norton page? Yeah. That's the Northern Pace? Oh, you know what? They got bought out, you know. A company bought them out. Is this the new company? What code do I... I don't have a code, Mark. Just says, welcome, join with a code. Serve for that. From my side, so that you can use that code and you can cancel this services. Okay. But what code do I type in? My password? No, not your password, sir. That will be a code from RN, which we are going to generate for you. This is your fault. You know, you click all over. You buy stuff that you shouldn't be buying. You're not paying attention. Thank God Mark called us. Because, you know, I got to talk to you about this later. I didn't do it. I know. You always say that. It wasn't my fault. I didn't do it. I didn't do it. I didn't do it. It wasn't me. I'm taking away your credit card. You know what? This is just an example. It wasn't me. Yeah, you're getting too old for this. I'm telling you, it wasn't me. Yeah. I look at the screen. I look at the email. Look at the screen. Papa, can I have a pudding? You hate pudding. Papa, can I have a pudding? Take as many puddings as you want. Just get out of the room. We're busy. Can't you see Papa and I? You know, you really shouldn't see this. Here's the thing. I don't want to say it in front of Papa. He's getting old. Old. Okay. Pop up old. He's not paying attention. This is why we're here. We have to sell because he buys all this stuff. Can I have a pudding? I don't care. Go. I'm not buying anything. Yeah, you are. I told him that's why I'm on the phone with him. I told him. Let's talk about the porn hub, okay? You're not buying anything. He said he was asking me. He was asking me if anything has happened on the computer, and I told him no. All right. We haven't done anything. Yeah, sure. What's this whale? Is this supposed to be the ocean? Well, that's, yeah. I'm just going to, we're muted for a second. He can't hear us. I'm not sure if he has his acts together or what he's going to do. Is he freaking out? If it wasn't clear, this is the point where whatever, when I type in a code, this is where it would then, I would download something that gives him full access to my computer. Also, people have to understand this computer you're working on is totally this fake facade interface where you can make it look and do whatever you want, but nothing's really happening. They never really have access. Correct. Correct. Yeah. But the second I type in, he would give me like a code. I'll be put that on hold. The other day, I had a chance to sit down with Craig Dubinsky, the CEO of Happy Products. He's built some of the biggest brands in personal care. So when a guy like that tells me a piece of software saved his company, I listen. Here's what he told me. So you mentioned that NetSuite saved your bacon. What happened there? Well, our last business, Hello, which was an oral care company. Hello grew and became the fastest selling, fastest growing oral care brand in North America. We were growing so fast that we literally broke another well-known financial platform software. So we made the switch to NetSuite and we migrated our entire business off of one platform onto NetSuite, which was very scary. And we thought this is going to be this impossible task. And we did it over a weekend. And it was flawless and seamless. And we never looked back. It's the most capable platform we've seen. It's great. If your revenues are at least seven figures, get NetSuite's free business guide, demystifying AI right now at netsuite.com slash Kim. The guide is free to you at netsuite.com slash Kim. That's netsuite.com slash Kim. Whatever code it ends up being, when I click this button, it'll turn blue. something downloads and now he can hide my screen he can use my mouse and keyboard he can take anything oh your passwords account info he he takes over he not a very good scammer though No he not I think he new Is he a trainee He did say he was new, but also I heard someone else in the background. I heard that, too. Is that somebody else? Is there somebody else that's further along? Oh, so he's trying to work two calls and whoever's the bigger fish. I don't know. This is sort of like the elephant in the room for me and my team. Most people don't realize this elephant right here. I can't believe he put you on hold. I don't know what he's doing. Mark! Come on, Mark! I'll ask him one more time and then... Please hold. Your scammer will be with you momentarily. We appreciate your patience and we want to steal your money as soon as possible. Hey, Mark? Thanks for holding. here at scammers rs mark oh he hung up on me okay maybe he didn't like i don't know kim maybe maybe he didn't like uh andrew maybe he didn't like our grandkids he doesn't like put it i was having fun saying pretending you were like the old man hanging out at the porn sites yeah i mean i will say in times past sometimes i'll call scammers and i'll pretend to be multiple characters and sometimes the more characters i throw at them the more confused i get so it is it is possible he was a little overwhelmed do you think but this is the can you go find another one real quick do you have another yeah if you guys have the time for it okay i'll tell you what let we're gonna um do the we kind of did this this show a little bit backwards we're gonna do the official open and so when you find somebody maddie's gonna come running in and then we'll come back into character. Okay. This is fun. This is great. I love this. Thumbs up. Yes. Okay, cool. Okay, so, and if you're just joining us, welcome. It's called The Current Podcast. Make sure that you subscribe, like, and follow. Boy, isn't this great? That was so much fun. I love this. Not a very good scammer, though. Mark? I mean, you would think. You would get right to it. Get that thing downloaded. Pop, pop. I skewed a little bit younger. Pop, pop. Oh, I loved your character. your exact same voice. We're stretched there, Kim. What do you want me to do? I don't know. Try? Hi. A little effort? Sound like an old lady. You're not an old lady. You're going to try to sound like an old lady. What does an old lady sound like? Oh, what are you doing on a computer over there? Something like that. Honey. That's much better. Honey, what are you doing? Yeah. You can be from New Jersey. That's fine. Come on. We need a robot to do this for us A robot That was uncalled for That was not right So he's going to try to find someone else I want to actually Maybe we shouldn't get involved If multiple voices do confuse them Because I'd like to see the execution of the scam Maybe we should just I think it should just be him and me And you just have to That's fine I'll just sit over here with my pudding That's it That's for your pudding Alright so let's talk about some things That are happening in the tech first when you use AI, you enter in prompts and you may type in certain things. Give me an example of a prompt that you've used recently. Well, and I've learned this all from you. I will say something like, think as a therapist and then ask the question of the information that I'm trying to get as a therapist. Do you have issues? Your eyes got really big there. I was just wondering if there was something you wanted to share with us. No, no, no, no. I'm crazy. I don't need a therapist to tell me that. So am I. That's why we get along. We're both certifiable Nuxo sitting right here. Look at them eyes she just gave me. That's crazy. She got crazy eyes. You ever see those people that they get arrested and you look at the picture like, oh, yeah, they are bonafide. I could have told you an answer. Before they got arrested, they were about to get arrested. So Google has their new AI modal out about to be released. And this one's different. Instead of you just typing in something, you can actually have the AI look at things. Here, watch this video. All right. So it's a smartphone that pops up and says, hello, Amy. Yes. Okay, so I just fire this vase and I have these two other pieces. Which of these glazes do you think would be best for a mid-century modern look? Based on the colors in the photo, I'd say the olive green or the muted blue tiles would fit that mid-century modern vibe best. Well, which one of those goes with the pieces that I already have glazed better? between the olive green and muted blue i think the olive green the first one on the left in the second row would be the better choice okay thanks gemini okay now that's impressive that's really cool so now you can instead of typing things in you can do almost like a facetime call but you know i've become so cynical the first thing that i think of is that all they want to do is capture the dimensions of the room i'm in all of the items in my room scrape every single bit of information that I'm showing when I give them permission to access my camera. That's the first thing I think of. And then I go, you know what? I don't want that. So I'm not going to use that feature. I am shocked. Well, you think I'm right? But think about the implications. Now, instead of you describing your rash on your butt to AI, you can just say, here, take a look. Right. And then that rash picture is going to be uploaded to the internet, which every single chatbot is then going to scrape, which that means everyone in the world has my rash. How much are my collectibles worth? Okay. You're still trying to spin this as a positive. I'm not saying that there are repercussions, and I'm not saying that there are issues with it. I just think that the technology has really expanded within the last 12 months. Absolutely. But this is coming from the same woman that wouldn't have a smart speaker in her house, and she runs a technology empire. I have one. Yeah, you finally folded. I did. Alexa, and I've got Google Home, and I've got 918 connected devices on my home network. Yeah, I guess you went a little past. So, you know, there are things, if you ever noticed about me, it's like, things are never like half-assed. Either I'm in or I'm out. Right, and you're definitely in when it comes to connected devices. Speaking of AI, I talked about this on the show, and then we also did what's called the Digital Life Hack about it. And I've gotten so many emails, I just want to talk about it one more time. and if you've already heard it say like oh i knew that kim commando is that you can get a job making up to 65 an hour helping to train ai and so like for example elon musk grok is hiring thousands of people and basically what you do is you get hired and then you look at answers from ai and then you say whether or not those answers are any good and then you can make them better you can like refine pictures and do things like that how long do you think that a position like this is going to last six months oh that's a real quick job i think this is six months and maybe as it gets further down the line but we are talking about agi or generative ai which is basically ai which we've talked about too ai taking over ai right so once that does happen we're not going to need the people but that's like two years you were talking right uh i think it's gonna be quicker okay i think it's going to be quicker. All right. Well, let's talk about meme coins. Have you ever invested in meme coins? Of course. Which one? Doge. Did you lose money? No, I got out pretty quick. How much did you make? Maybe like $600, $700. I bought a bunch of those coins during the pandemic. And then when I felt like, okay, none of this is stable and all of these white papers that are putting out to back up why their meme coin or their coin is going to be the next one, the next Bitcoin. I said, it's too much. And I just put everything into Bitcoin. I've just left it there. Well, so many people have lost thousands and thousands of dollars on meme coins. Thousands? How about billions? Exactly. But I'm just saying the average loss on a meme coin for the average American is not billions. I don't understand how meme coins are even legal. Oh, we have someone. Okay. Well, just wait, before we go to him, the SEC says, don't come to them and complain if you lose money on a meme coin. Because it's not illegal. No. Okay. Back to Kipoga. Okay, I got one. I didn't want to interrupt. That's okay. It's all good. Yeah, he just asked me to get to the computer, so we can jump in. Is this the same premise as the one we talked with before? Yes. Yes, same premise. This time it's McAfee. I'm being charged $899 for security, which is a lot. That's a ton of money. So we're calling to cancel it. Okay. I'll just say. It's just going to be Kim. We don't want to confuse him with so many voices, so just you and Kim. Okay. I'll eat my pudding in the corner. Okay, sure. I'm here. And what was your name again? My name is Alex. Alex. Okay. Alex, nice to meet you. I got my wife, Kim, here with me too, just because I want to double check. You didn't buy McAfee Security for $900, did you? McAfee. McAfee. is that isn't that our neighbor? McAfee? No. Oh, that's the security. No, no, no. McDonald's. Oh, that's what I was thinking. They have the McRibs back. We didn't buy the McAfee. No, no, I didn't. Did you buy it? I didn't buy it. No, no. Are you sure? You don't pay attention sometimes. Well, I don't always pay attention, but I pay attention to $899. Oh, my That's half of our income this month. We want to cancel it, sir. Can I get that money back? Oh, no. Is he just not like dealing with multiple people? You're scaring them, Kim. It's not. It's kind of funny. It's like, oh, apparently here's one of the ways to defend yourself. Get your whole family around. I bet you that's it. Because you know what? If it's just the old guy. it's hard to manipulate two people I mean it's hard enough to manipulate one person let alone two people okay I'll try one more time sorry guys I'll let you go back to me this one we're just going to let you do yeah you do your thing or maybe I'll bring you in right when he's having me connect to the computer and you can save the day he can walk into the room and be like what are you doing someone on the computer Yes. Isn't this great? I love this. These scammers are missing so many opportunities to not scam. Come on. You know what? I mean, they could be part of the show. Back in my day, scammers scammed all the time. These new scammers are just lazy. They are lazy. They are. All right, we're moving on. Have you ever been to a Joanne store? The fabric place? Yes. Me neither. I don't think so Maybe accidentally or to use the restroom But never to shop Or to buy fabric To buy to make something Not a big sewer Me either Seems like such a waste of time Anyway, you know what, they're going out of business Oh, shocker, we've never been there, now they're out of business But there are a lot of fake sites out there So if you actually went to a Joanne store And you're looking for the closeout prices There's only one place to go And that's the official site Joanns.com? Joann. J-O-A-N-N.com. Because otherwise, the other sites are crafty. Oh, my gosh. That's just so funny. DJ, I launched a drone in a box. Huh? Drone in a box. I know all those words, but when you're smushing together in a sentence, I don't know if that works. Car. Yeah? Pickup truck. Sure. Bed of the truck. Yeah? Drone in a box. Drone in a box. In the back of a pickup. Built into the truck? Yes. Why? See the picture. And what it does is, so it's for police and fire personnel. That looks like a heavy-duty drone. That you can, it's going to be just launched right from the back of the truck to track people down or whatever it may be. The price, $20,000. Is that necessary? Do you really need a big old box connected to the back of a truck? Why? Why can't it just be, you set the drone on the ground and boom, there you go. That's what we're doing now. I think it's probably more efficient. You don't have to set it up or anything. All right. And then times of emergency seconds count. That's very true. In the 1960s, you could buy a two-bedroom house for $20,000. Yeah, but think of the interest rates. They were almost like seven, eight, never mind. Now you can buy a two-bedroom house for $20,000. It's a bit of an increase. Same price, ding dong. I said in the 1960s, it was $20,000. Today, it's $20,000. You can't buy a house for $20,000. You weren't paying attention. Nope. Just assumed. But you still can't buy a house for $20,000. On Amazon, you can. Here, take a look at the pictures. Isn't that beautiful? That's not bad, actually. It's a tiny house, maybe 400 or 500 square feet. Has a porch, a kitchen, and a bathroom. Sold out on Amazon because the videos have 20 million views. Now, you do have to be careful. Why? Because some of the models have low ceilings, meaning that if you're over 5 feet tall. 5 feet? You're in trouble. Okay. Some of them have... The Oompa Loompas are the only ones who are going to love these houses. And they also have... Some of them have no electrical outlets. We represent the prefab house, the prefab house, the prefab house. And also some of them come with no instructions. Yay! Well, the bathroom's got to go here, right? Could you imagine... I would have this thing that comes in pallets delivered to your driveway. No instructions. No instructions. Okay. How long do you think Barry and I would last? Oh, you'd be divorced before the den was complete. Because also, he's the guy. Are you the guy that when you have to put something together, Barry will unbox everything. Yep. And then put like the screws over here. Yep. The this over here. The washers over there. Right. And this. And so. You take time to save time. Did you hear me? I don't know if that's saving time. You take time to save time. Because if I lay everything out, sure, it's going to take a little longer. But then I'm never going to be looking for E3 or the hexagon wrench. It's all going to be laid out right there for me to see. Well on Sunday we put together a roly I don even know what that is A roly is what I call one of those carts Those carts Yes. This is not helpful. I know you think that this is, oh, one of those carts. This is not helpful. No, one of those black carts. These hand movements, what is the function of the cart? To carry stuff around the house. to go to when you get the groceries. Oh, okay. To put the groceries in the car. You call that a roly-poly. Yes. It's a roly-poly. Oh, catch me. Here we go. F like in father at the very top. Do you see at the very top, sir? Welcome back. Yes. Do you see that, sir? Yeah, sure. Go ahead. So you have to type in at the very top, F like in father. Okay. Then W like in whiskey, all the letters in another case are third, and all should be together, okay? So it's F. The first letter is F. Then W like in whiskey. So you type F and W. F, W. Yeah, then O like in Oscar. Okay. Then N like in Nancy, letter N. And after that, L like in Lima, L. Then I like in Ice Cream, letter I. then N like in Nancy, letter N, then E like in Edward, letter E, then put a single dot like a period, put a dot. Okay. Sorry, just to make sure I can't carry letter S. And this is to cancel? Yes. Yes, sir. We are going to provide you the cancellation link, sir. Okay. It's F-W-O-M. It's F-O-N. L-I-N Online? Can you hear me? Yes. F-W-Online. Correct. I want you to type over there Online. F-W-Online Then put a dot like a period after that without giving any space. Okay. Put a dot. Yeah. Then H like in Harry. Okay. H. Then E like in Edward letter E. Then L like in Lima letter L. Okay. The letter P like in Pennsylvania, letter P, help, okay? Okay. Now, can you please confirm me that did you type in there fwonline.help? Yes, I did. Okay. Now, can you hit enter from your keyboard, sir, and confirm me that what can you see in your screen? Okay. It's just loading. This guy seems a little more aggressive. It's just loading, okay. Than the last two. My computer is slow. Once it's coming up, just do let me know, okay? But again, this is the whole premise is, oh, in order to cancel your charge, you got to let us connect to your computer. So he's loading slowly, but we'll see. It's kind of like any minute, whenever you're feeling ready, Kim, you could just like, hey, what are you doing? You got to let the download happen. They have to get a little bit into it. It's loading very slowly. I don't know if it's my fault or your fault. The computer is very slow? I don't know. It's just spinning. It's just spinning. Okay. And did you connect your computer with a security support like your router? Did you connect your computer with a router? I don't know. I mean, I think I got a router. Okay, alright. Can you please look at the very top right hand side corner? It says what? It says support. It's just taking a long time. I don't know why. Let me see. It just says support, but it's taking... Maybe your website's not working. Did I spell it wrong? It might be that you rec... No, sir. No, sir. Why can't you do that? Can you cancel it? Is there any other way to cancel it? No, sir. We can only cancel it with the help of providing you our link, okay? We can do something for you. You need to have a good look at the right and right top corner. There will be three small dots. It's starting to load something. Okay. Do you see the three dots at the right and right top corner? it says welcome join with a code and then there's a yes yes yes yes yes yes yes yeah now please now please put down the code shirt the code will be seven six zero eight three seven six zero eight three and then there's a blue arrow kind of guiding the whales yes yes yes sir you have to click on the item okay and it says joining and our sir you yes and what's this for you this is the cancel now sir yes sir because you are not making a payment there is somebody else is trying to doing some payment like that and about your information so that is the reason sir we are going to providing you the cancellation of it now will you please now have a good look sir at the top right inside corner and the download arrow there will be a file came next to you which pays for you screen connect mine dot exe so you have to open that file okay open that file please honey honey what are you doing honey honey what are you doing what do you do? Oh, sorry. I'm talking to what? What was your name? Phil? Hank? Andrew? My name is Eden. No, my name is Eden. Eden. I'm talking to Eden. He's helping us cancel something on the computer. What do we cancel in? Okay. What do we cancel in here? How much money, honey? Can I explain to your wife? Yes. It's an order we placed for $300, I guess, from Geek Squad. I'm downloading something. I'm downloading something. Okay, listen to me, sir. I don't remember buying anything from Geek Squad. Okay, can you hear me, ma'am? Yeah, I can hear you. Can you hear me, ma'am? Yeah, I can. Are you there? Yes. Yes, so actually the thing is that, ma'am, mistakenly that right now what happened, okay? Somebody is taking a subscription and by the name of your husband, okay? Some of your details will be used on the Geek Squad without letting you know, okay? That's the reason, ma'am, he just rang me and told me to be cancelled because he didn't authorize for it. Oh, my gosh. So I'm going to simply help you out to provide you the cancellation, ma'am. So can you please let me know that. Are you able to see at the right-hand side top corner, there will be a download arrow. Do you see the download arrow over there? Oh, thank God. ScreenConnectClient.exe. Yes, double-click on that, ma'am. Double-click on that, sir. I'll try him. Double-click on that to open it. You have to give... Click to open that file, okay? Click to open that file. Yeah, do what he says, honey. Come on, move faster. I don't know why it's... I think this computer's slow. Whatever, I don't know what happened to it. Hey, Lucy. You're slower. You have to be patient, sir. Because I'm clicking it. I'm clicking it, but nothing's happening. I keep clicking it, and it's just... Okay, wait for a moment. He does a lot of things, and nothing happens. Have some patience, sir. Don't lose your patience, okay? You don't have to lose your patience, sir. We got a lot of things on here. We got a lot of family photos, pictures. You know what? Honey, honey, I don't know if you should be doing this, because we got those special pictures that we took. Oh, the special photos. Yeah, can you hear me? Can you hear me, ma'am? Yeah. Hey, Eden. I don't know. What are we putting on this computer? It says Screen Connect. You're not going to see the screen, are you? No, no, no. You know how in the garden of Eden, they didn't have any clothes? They weren't wearing any clothes? We are going to provide you the cancellation, sir. You have to click on to open the file. Do you see that? Do you see that? Click to open the file. Do you see that over there? Yeah, it's just not working. I don't know. I think my computer's... Okay, don't worry. Listen to me, sir. You have to look... The computer's just really slow right now. There will be three small dots over there. Do you see that? I think I purposely made it slow at one point. This might be the version that's like purposely slow. I see screen a client, but I keep clicking. I mean, Kim, you're watching me clicking. I've clicked it like a hundred times. You know, Eden, I love that name, Eden, because it's from the Bible. So I know we can trust him. Eden, my husband's clicking and clicking and clicking and nothing's going on. Okay. Okay. All right, Mom. You have to follow my instructions, I know that it's not going to be coming up because for some issues in your computer, because your computer will be working very slow. So right now, ma'am, I want you to have a good look at the right-hand side top corner. There will be three small dots over there. Are you able to see that? Yes, yes, we both see that. Honey, you see that, right? I see it. Click on the three small dots. I mean, I clicked it about 3,000 times. It's just not doing anything. Yeah, I know what that's like small dot Okay, we're gonna tweet. Yeah, it says something oh Thank God, it's just preparing security for you. This is so I think I did this What do you see? Do I click on yes? Do you see something like it face to you? Yes or no? Yeah, yes, yes Honey click on yes, we need to get the refund I clicked it. I clicked it. I clicked it. I clicked it. We'll click on yes. Yes, we clicked on yes Yes. Yeah, we clicked it. Yes. Okay. Now, you clicked on yes? Yes. Yes. Now what? Okay. Once you give a click on yes, ma'am, what do you see over there? Well, it's still moving. It says your session. It says to you what, ma'am? You are now connected, it says. Oh. It says to you you are not connected, right? Yeah. Okay, all right. Would you please open up a new tab, ma'am? Will you please open a new tab? Not the drink, honey. The tab on the browser. Sir, what do you do when nothing functions on the computer? I mean, I'm clicking everything, and it's... Okay. Okay, all right, all right. Don't have to rush. You don't have to rush. You just need to do one thing. have a good look at the right-hand side top corner, there will be a three dots once again. Do you see that, right? Yes. Once a time, click on that and then you will receive an option like new tab, new window, new including window. Do you see that? I do. I do. Do you see that? Yes. Click on new tab. Click on new tab. How many times do we click on the tab? And once you give a click on new tab, one, only one time. Okay, I mean, we got three or four tabs going. We got a... Oh, look at the Pope. I mean, if you have a click on new tab, Tabs aren't our problem. I mean, we can open up as many tabs as you need. The problem is getting this thing canceled. Okay. We can open tabs all day. Yes, yes. I will... Yes, sir. I will also try my level best to be canceled this payment. Hey, Eden, good news. The Pope's all right. The Pope's doing all right. Excellent. I was worried about the Pope. I've been praying. Speaking of Eden. Okay. I'm opening up tabs and it's not doing anything. Do you see at the very top there will be a search panel where you can type something? Yes. The very top, sir. Yes, I see that. You have to type in there. I think my computer is just like, this isn't what's supposed to happen, by the way. He's supposed to be connected right now, but it's just not functioning for some reason. So I apologize. I think he wants me to go to the website over again. Let's think about what I have to do. I don't speak Spanish. What were you saying? What is that? What is he saying? I have no idea. I think he's got a couple going. What are you talking about, sir? We have to get Google Translate going. I don't know what the heck he's saying. I'm sorry, what are you saying? What are you talking about? I meant mumbo jumbo. I'm talking with my senior manager right now. Will you please give me a moment? I have to some word with my billing department. Will you please just give me a moment, ma'am and sir? I don't know about this. I don't know about this. This isn't feeling good. You're making me uncomfortable. Yeah. I'm requesting you to both of you. I'm requesting you to both of you, ma'am and sir. Can you please give me a moment? All right. What was your name again? His name's Eden, honey. Eden. Eden. I keep saying it. I don't know why you're so stupid. Yes. Yes. Yes I hear you ma I doing everything you telling me to and it just not working So what did you type in there Can you tell me I typed it all in. Hold on, let me restart. What do you type in? Let me restart the computer. Maybe that'll help. Eden, can we do this? Can you send us the money back with a check? Sir. Can you send us a check? We can't do it like that, sir. I am so sorry to tell you that, sir. Listen, I'm just going to be honest. I'll just put it all out there on the table. We got some photos on that computer I'm not comfortable with you seeing. You're not so worried about your photos, sir. Why are you still worrying about you and your wife's photos? There is nothing to do with that. Well, it said connect, screen connect. And I'm nervous that you're going to connect to the screen. Honey, I don't want my boobies out there. No, no, no. You are not sharing a screen. There's some things on that screen I don't want you to see. Yeah, my boobies. You're too young. Yes. Okay, sir. Sir, can you give me a moment, sir? Right now, what did you type in there? Boobies. I turned it off. I'm restarting the computer. I don't know about this. Honey, is he talking to us? What did you type in there? I have no idea. Is he still talking to us? He said he was talking to his manager. Are you talking to your manager? Are you talking to me? Yes, I'm talking with my manager within a moment ago. Now, would you please let me know, sir, what did you see on the top, at the corner? What did you type in there? The three dots. The three dots, right? Click on the three dots, please. Okay. Tell me that. What can you see? Screen connect client. So you have to click on that screen connect client. Okay. Now what do you see after that? How much money are we talking about? It's $300. You know, that's a lot of money. You know, you're so stupid. You just click, click, click, click, click, click, click all the time. I didn't do anything, and I'm clicking right now. He's telling me to click right now. Don't play. How do I know the stuff he's telling me to click right now is safe? Sir, we are providing you the cancellation of it. That is the reason, sir. And you have to click only one time in the screen to decline.exe. And then it will be launching in the computer for to be. I think you got the dementia. I think you're losing it, honey. I think Eden's losing it. Yeah, I think, you know, I've been telling this for a long time. You need to go get tested. Okay. Okay, mom. Okay, mom. Listen to me. Listen to me. Eden, have I done anything other than – would you – did I do anything to make you think that I might be not all there? Okay. Like I'm not of sound mind? Can we do another procedure? Eden, tell me straight. Can we do another procedure? Eden, do you think that I'm capable, like cognitively? Would you have any reason to believe that I'm not able to do this? I know, sir, that you are not. Yes, sir. I know that you are not making this payment. But I know we I am working in a company which I need to follow the protocols. Yeah. We have some. He's a company. You're practically a doctor, right? I'm not a doctor, sir. I see. I see. Yeah. You know what? You're asking somebody on the phone if you were right. Meanwhile, you put your underwear on backwards. It's more comfortable that way. No, because you say you get more days out of it that way. Could we be doing more laundry? You know how much that costs? The water bill. If you would be clicking all the time. Pornhub here. Only Nan's there. Can you hear me, sir? Yes, hello? Hello, good to be here. Okay. I said this is Eric speaking. I'm a senior supervisor out here. How are you doing today? Well, I just got diagnosed. I'm doing all right. I heard that you're facing some problem with your cancellation process. I'm trying to start up a different computer. That is because of some problem with your internet, correct? Yes. Right. So what you can do right now, sir, we're going to fix this in another way, okay? So you don't need to be in your browser. Close your browser. Close each and everything. Okay. First, close each and everything. Okay, I'm closing it all. And I just want each and everything be in your normal home screen. Okay. What was your name? Now, I just want my name is Eric, sir. Eric. You are speaking with Eric. Okay, now I just want you to have a look in the very bottom left hand side in your keyboard. Do you see there is a CTRL key? Yes. That's the control key, honey. Okay. Yeah, that's the control key. Right, that's the control key, correct. My wife actually knows a lot about technology. Ask her literally any question about technology. She's a guru. She actually is kind of like a senior tech manager. Yeah, she's on the phone. Okay. Say hi, Kevin. Hi. Okay. So is this Eric? Hi, man. This is Eric. Eric, so I just want to understand that we're – so I understand. So my husband bought something that we shouldn't have bought because, you know, he's a little older and he doesn't always pay attention. I understand. And, I mean, I don't – Not a problem, man. I have already – So we're going to – Yeah, go ahead, man. I'm listening. So when we do all these steps, you're going to give us the money back, right? Is that it? Once you fill the cancellation form, ma'am, you need to understand the process. We are going to help you out with the cancellation form first. The moment you fill the form, ma'am, this order will process for cancellation, and at the same time, you are going to receive the funds as well. Oh, thank God, Eric. Thank God for you. Oh, Eric. Oh, my gosh. You made my day. Thank you so much. So it's such a – your mother must be so proud of you to have such a fine young man. Absolutely. You know, this is what I wanted our son to do. I wanted our son to be something. But you know what? He took after your side of the family. He did. Because your family – my mother told me not to marry you. I should have listened to her. She said, you don't want to listen. You got to feel. He has a lot of potential. Yeah. You got to think about the potential. Okay. He's 42 years old living in our basement. Okay. Where's the potential? Well, did you see what happened when we got the pudding shipment in last week? You see how he organized the whole thing? Color coordinated. Oh, he hung up on us. It's something about the pudding. It must be their safe word. Anytime they hear pudding, they just bolt. Oh, my gosh. I apologize. For some reason, my computer just was really struggling. You know what? It was fine. We got the gist of it. But the patience of these people. And even I was more outrageous as if it was getting the nude pictures and they just hang in there. It's OK. Just click those three dots. Download this program. And so, Kit, when the person downloads the whole screen recorder, they have access to the entire computer. Yeah, the one that they were using in particular, Screen Connect Client, is the worst one that I've seen by far. Because it hides in the background of your computer. You won't even see, you know at the bottom right of your Windows computer, you can see all the things that are running? Right. It won't even show up there. Oh, wow. So you'll have no idea that this thing is on your computer. and at any point in time, as long as the computer is on, they can move your mouse and keyboard, hide your screen, and do whatever they want. View your webcam. I can't believe there is a big enough. So now when they click on your webcam, is it just say it's like disabled so that you don't get caught? Yeah, every once in a while I've augmented my face. I've used AI to make it look like I'm older. But for the most part, I just turn it off. I liked when you said, my wife's kind of a guru about this. I was hoping it'd ask you a question. So if you were to click, how do you get it out of your system? Do a whole factory reset? Is that just basically the only way to do it? Well, if you know what you're looking for and you have the time, you could go through, and there's about 80 different remote connection tools. I would say there's about 12 that the scammers use a lot. And you could go in and you could search for them. And if you're tech savvy, which some of your viewers are. But yeah, ultimately, the only other choice would be something like completely reformatting the computer. Starting again. So first we had Norton. Then we had McAfee. Geek Squad. Geek Squad. So is that the new trend? um then like impersonating major brands yeah i mean but as far as like tech tools i mean because it used to be like i remember years ago like you'd get a error message on your screen it was and it would say windows malfunctioned your computer is slower than usual well anybody who had windows would get to be like oh yeah absolutely malfunction slower than usual so i'm just going to click there they like to use brands that you trust if you see paypal norton microsoft apple something that you use it seems more real uh amazon is it is another big one anything that you trust uh is they're able to manipulate you with it and so again their goal is to take over your whole life when they're when they're on your that's right i was just gonna go i was gonna say It starts with the $300, the $600, the $900, and then they keep upselling you. Is that where it happens? Yeah. So the next part of the scam is really – they said – I don't know if you caught it. You said you have to fill out a form. Yes. But it's just an excuse to be on your computer. They'll make a form pop up, and you'll fill out your name and address and all that stuff. And then they'll tell you that they just need you to log into your bank, and then you'll get your money back. But of course, the second you log into your bank, they have full access of your computer. So they hide the screen. They can even show a message. So the message on your screen might say, Windows is now updating. But what's really happening is the scammers are liquidating your bank account or going on Amazon and buying gift cards or whatever it is. So that's why those remote connection tools are one of the worst things out there today. And I don't think a lot of people know they exist. Even if you go to ftc.gov or some major places here in the U.S., they don't tell you to remove these things from your computer when you've been scammed. I don't think most people realize how bad it is. Because even if, Kim, even if we realized that we were getting scammed and we hung up on the guy, he's still on the computer. Yeah, 100%. He's still there and still able to manipulate, do anything. And that's really frightening because the windows aren't shown. It's not like you're sitting there and you say, oh, look, they're going to Bank of America, transferring 20,000. Where did you get the phone numbers to call? They were sent in by viewers, people who watch the YouTube. Oh, nice. Okay. So they get these emails and they ship them to you. Yeah. Like one of their family members got the email. and then we call them and see what we can figure out. Well, that was fun. It was. I like that. We should do this again. Yeah. I like being your wife. I think we could, if I had everything set up better, I think we could get a little bit more in depth. Gosh, that was fun. Let's do it again. Yeah. Next time we'll see if we can get a little. There's a lot of other scanners too, Kim. There's so many that we could cover and talk to. So I'll let you guys know. I got some ideas. Yeah, pick up a good one. Pick a great one. Okay. No more nude photos between you guys. Sorry. Anyone could access your computer. Just be smarter than this. Richard, he had my boobies right there on the desktop. No, no more boobies. Watch out the pudding, too. Although apparently the scammers hate it. Hey, pudding. You know what? Pudding. Who knew? I think that's a code word. Code word. Anybody, if you want to get them off the line, just say, you know what? I got to go have my pudding. It's 3 o'clock. I need my pudding. Thanks, Kit. Thank you, guys. Yeah. See ya. It's such a great job, doesn't it? So much fun. It is. It's really, really something. All right. So bottom line here, you get an email, a text, a message that says you need a refund back from any big company. What do we say? Don't call the number. And if you do call the number and they want you to download anything, you know it's a scam. Abort, abort, abort. Hang up the phone. And if you have to, turn off your computer. Yes. Especially if you downloaded anything. Just turn off your computer. Do not turn it back on until either you call us or you call somebody who you know who's really good at this stuff. And then they can boot up the computer off of a USB drive. And this way they can get totally into the system and see if they've actually dropped anything onto your computer. Not all hope is lost. Oh, honey, don't be buying that stuff. Where's my pudding? Where's my pudding? Yes. Thanks for listening. Thanks for joining. Drop us some comments and likes and follows because after all, you love us.