Creating Confidence with Heather Monahan

Confidence Classic: Build Confidence on Camera and Grow Your Business with Kim Rittberg

44 min
Jan 7, 20265 months ago
Listen to Episode
Summary

Kim Rittberg, an award-winning content strategist with 15 years in media, shares practical strategies for building confidence on camera and creating compelling video content to grow businesses. She emphasizes authenticity, clear messaging, and treating content creation as a journalistic endeavor rather than pure selling, with actionable frameworks applicable to professionals and brands across industries.

Insights
  • Video content creation is a learnable skill that improves with consistent practice; everyone experiences camera anxiety regardless of background or expertise
  • Effective messaging requires simplification—test your message by explaining it to your grandmother and a seven-year-old; if they understand it, it's ready
  • Successful content marketing prioritizes relationship-building and entertainment over direct selling; brands should adopt a journalistic mindset to create content people actually want to consume
  • Founder and CEO visibility directly impacts business growth; personal stories and vulnerability build trust and differentiation that teams alone cannot replicate
  • Content repurposing maximizes ROI; one hero piece (podcast, video) can generate 10+ derivative assets across platforms without requiring proportional time investment
Trends
Shift from polished, perfect on-camera personas to authentic, relatable content featuring real professionals and foundersLive shopping platforms (e.g., What Not) emerging as high-growth sales channels with sellers reporting 10x higher conversion than traditional marketplacesIncreased emphasis on founder storytelling and personal branding as competitive differentiation in saturated B2B marketsContent atomization strategy becoming standard practice; brands extracting multiple formats from single hero content piecesLinkedIn and professional platforms gaining traction for B2B thought leadership over traditional advertising channelsVideo-first content consumption driving demand for vertical formats and short-form content across TikTok, Instagram Reels, and YouTube ShortsBranded content moving away from overt advertising toward entertainment and education models to combat ad fatigueCEO visibility and personal brand building becoming strategic business imperatives rather than optional marketing tactics
Topics
On-Camera Confidence BuildingVideo Content StrategyPersonal Branding for ExecutivesFounder StorytellingContent Messaging FrameworksPlatform Selection StrategyBranded Content CreationLive Shopping CommerceContent Repurposing and AtomizationAuthenticity in Professional CommunicationVideo Production for Small BusinessesLinkedIn Content StrategyElevator Pitch DevelopmentJournalistic Approach to MarketingMulti-Platform Content Distribution
Companies
What Not
Live shopping platform experiencing explosive growth with sellers reporting 10x higher sales than other marketplaces
Netflix
Kim Rittberg worked in marketing; discussed as example of major media company with consistent content strategy princi...
Us Weekly
Kim Rittberg launched and ran the video unit; example of building successful content business within larger organization
People Magazine
Kim Rittberg worked as media executive; referenced as major media outlet with consistent storytelling principles
PopSugar
Kim Rittberg served as VP of Branded Content; worked with brands like Target, Essie, Kia, AT&T on content projects
Target
Example brand Kim Rittberg created branded content for at PopSugar
Swiffer
Example of successful branded content campaign featuring pampered pig; demonstrates entertainment-first approach to m...
Essie
Brand Kim Rittberg created branded content for at PopSugar
Kia
Brand Kim Rittberg created branded content for at PopSugar
AT&T
Brand Kim Rittberg created branded content for at PopSugar
People
Kim Rittberg
Award-winning content strategist with 15 years in media; teaches professionals and brands how to create compelling vi...
Heather Monahan
Host of the podcast; former CRO discussing video content challenges and founder visibility with Kim Rittberg
Sarah Blakely
Referenced as example of CEO effectively using founder story and personal brand to build company value and connection
Quotes
"You don't need to be perfect. Like you really don't. You just need to be yourself and the most confident version of yourself. Because if you believe in what you're talking about and you're knowledgeable, you're teaching people."
Kim Rittberg
"As soon as you put a camera or an iPhone in someone's face and you turn that little red or green button on, it steals your soul. Instantly, everyone's insecurities, self-doubt, just feeling like you're not interesting comes out."
Kim Rittberg
"If you believe in what you're talking about and you're knowledgeable, you're teaching people. You're educating people. And if you're funny, then you're entertaining them."
Kim Rittberg
"No one wants to watch commercials unless it's the Super Bowl. So that is like one of the keys. You're never making an ad. You're really always thinking, how can I make this fun? How can I make this feel like something somebody would wanna watch on their phone."
Kim Rittberg
"Followers is never a goal, driving revenue, driving client leads, driving business. Those are goals. Those are real goals."
Kim Rittberg
Full Transcript
You've seen the buzz, but let me give you the inside scoop. Live shopping on what not is exploding right now. I've watched the shows firsthand. I've seen what not climb to the top of the app store, and I've looked at the seller earnings. Small, medium, and multi-million dollar businesses are seeing real growth. If you're selling online or out of a storefront, full-time, or as a side hustle, you already know the challenge. You're hoping for people to find your listing or waiting for them to walk in. What not flips that? On what not, you go live and sell directly to people in real time. They see what you've got. Ask questions and buy, and they keep coming back. What not is a largest dedicated live shopping platform, whether it's beauty, collectibles, electronics, luxury fashion, even cookies. Sellers are building real thriving businesses. What not buyers spend more than an hour a day in the app? They're not just browsing. They're bidding, buying, and coming back. You go live, show off products in real time, and turn what you love into real income. People selling on what not sell 10 times more than on other major marketplaces. That's because you're not just listing products. You're building real connections with your buyers. Across what not, the number of sellers making over $1 million a year has doubled. Some make more, some less, but consistency pays off. This isn't a side hustle. It's a real path to building something that lasts. And for a limited time, what not will match your first $150 sold in the first month? Visit whatnot.com slash sell to start selling. That's W-H-A-T-N-O-T.com slash sell. What not.com slash sell. In one marketing and CRM platform built to help you connect with customers, boost engagement, and grow your business smarter. Just head to www.brevo.com slash confidence and take your marketing further with Brevo and Aura. Join the millions who are already banking. Be free today. It just takes a few minutes to sign up. Head to www.chime.com slash confidence. That is www.chime.com slash confidence. Don't risk your business on unreliable lenders. Go to www.nerdwallet.com slash confidence to find the funding you deserve. Fundera Inc. N-M-L-S. ID number 1240038. Don't keep settling for clothes that don't last. Go to qince.com slash confidence for free shipping and 365 day returns. Quince.com slash confidence. You've seen the buzz, but let me give you the inside scoop. Live shopping on what not is exploding right now. Visit whatnot.com slash sell to start selling. That's W-H-A-T-N-O-T.com slash sell. Nowadays, it's all about being authentic. And so I think that professionals just have to be themselves. And I really like, I'm the biggest cheerleader who's never been a cheerleader in high school. I really am such a cheerleader. I believe so strongly that everyone can put themselves out there and can use that to grow their business because you don't need to be perfect. Like you really don't, you know, you should be anchor. You just need to be yourself and the most confident version of yourself. Because if you believe in what you're talking about and you're knowledgeable, you're teaching people. You're educating people. And if you're funny, then you're entertaining them. I'm on this journey with me. Each week when you join me, we are going to chase down our goals, overcome adversity and set you up for a better tomorrow. That's a new secret. I'm ready for my close-up. Tell me, have you been enjoying these new bonus confidence classics episodes we've been dropping on you every week? We've literally hundreds of episodes for you to listen to. So these bonuses are a great way to help you find the ones you may have already missed. I hope you love this one as much as I do. I'm so excited for you to meet Kim Rittberg today. She's an award-winning content strategy expert in TV, digital, video and audio. She's been featured in Business Insider and spent 15 years as a media executive at Netflix. People Magazine, TV News and launching the first ever video unit for us weekly. I love us weekly. Kim has been a speaker and instructor at Penn, Syracuse University and General Assembly and is a graduate of the University of Pennsylvania Annenberg School. Through her company, Kim helps brands and professionals be better on camera and make unforgettable content to grow their business. She also hosts mom's exit interview podcast, which I was just on, after deciding to quit corporate to run her own business after working in the hospital while giving birth to her second child. And the podcast helps women craft careers that work for them instead of the other way around. Even when it seems terrifying. Kim, thank you so much for being here today. Thank you so much for having me. First of all, tell us a story. How were you working when you were giving birth? Like what is that whole nightmare? What happened? It was a whole nightmare. That's exactly true. So I had been working in media for 15 years and I had the opportunity like seriously dream job. I'd been in TV news for 10 years. I switched into digital and I got to run the us weekly video unit and not just run it, but like build a business inside a business. And it was everything I wanted. Like I'm really like very ambitious. I love like building something and I loved running a team and it was such a dream come true. So I was leading a 17 person team. I had my first baby there. I joke, I had two babies, baby Lily and baby us weekly and a very amazing unit full of great creative people. But when I was pregnant with my second, we were getting acquired and typical messy acquisition. Everyone's getting fired or laid off or you're quitting or whatever. I wasn't laid off. None of my team was fired or anything actually. The new people said, we love the video unit so much. It's a big part of the reason we bought it. I'm like, oh, well, this is my reward. Like everyone on my team is quitting. All of my peer executives were laid off and I had to build everything I had just built over the last two and a half years while nursing a newborn again, all from scratch. And I just, I realized this is just not what I wanted. Like I just felt like this caricature of myself, I'm in the hospital, in the labor and delivery room, getting fluids, you know, the IVs. And I'm on my phone saying, okay, if John doesn't want the job, then you should offer it to Eliza. And then if Eliza can't have, and for this job, look at this person. And I'm like, what am I doing? I felt like such a caricature of myself. Like I'm actually like a whole well-rounded, normal person who doesn't do that. And I just, everything felt out of whack. And I decided that day, I need to figure out a different way where I can bring my skills and my experience to the working world, but in a way where I just have more control. I want to be fulfilled professionally, absolutely. But I also want to be present with my children and I have little kids. And for as long as they want me around, I want to be there a little bit more. So that's when you decided that day that you were out? I decided that day that something was off, but just like real world, it's messy. I took two more years and two more jobs to launch my business. So, you know, I come from media, this soundbite is like, I was in the hospital and then I launched my business and now it's so successful, no way. I earned like a few thousand dollars freelancing in that area I thought I would launch my business. And then I was a little bit stressed out, like how am I really gonna make this be a full-time career, a full-time salary, a full-time income? And so I took two other jobs. I worked at PopSugar as a vice president of branded content and then I worked at Netflix in marketing. And I loved those experiences, I valued them, but I 100% knew I wanted to work for myself at that point. It just, you know, it just, I really had that clarity of I want to take all the things that I've learned and help people. And I do feel like I learned all of this from media and also branded content. So I'd work with Target and Essie and Kia and AT&T, crafting these really interesting branded content projects. And I feel like there's all these professionals and smaller brands out there that could use someone like me. So I'm like, you know what? I'm just gonna try it, I'm just gonna go for it. I have no idea what's gonna happen. And I just started, like you said, you know, I just started putting one foot in front of another. I told a few people that I was looking for clients or projects, I made sure to say, I'm not looking for full-time work. And I launched my business. And so my business, I help businesses and professionals be better on camera and make amazing content to grow their revenue and their client base. And it's been amazing, but like, I definitely had that at the beginning, my confidence was like all over the place. I'd have a great project and then I'd be like, no one's ever gonna hire me again. But of course, like, if you're doing good work and you're meeting people and you're networking, you will get clients again. Like your business will keep growing. And I'm on year three and every year is better than the last. Oh, that's, I'm so happy for you. I'm so happy that you finally made that leap. All right, so let's get into, I love this topic about the importance of video content, how to become confident on video, how to shine on video and how to create content for businesses with video. Because so many companies that I consult with, I'm on the board of a company that doesn't create video content, right? But then I even look at myself, Kim, and you and I were talking about this off air. I can get up on the biggest stage in the world and I'm like, wind me up and let me go. But the minute I'm sitting at my house alone and thinking, okay, I guess I should probably create video content. I'm sitting with the phone. Then I get frustrated and like, what am I even gonna talk about? Forget it, no. And I put it down and I don't do it. So what is this whole, why are people afraid or resistant? Like, what is this stuff point with video content? So you raised the best point. As soon as you put a camera or an iPhone in someone's face and you turn that little red or green button on, it steals your soul. Instantly, everyone's insecurities, self-doubt, just feeling like you're not interesting comes out. So I've worked with executives, CEOs, Congresspeople. Everyone is like, I don't know what to say. Like, I'm not interesting. Why should I talk? I'm like, of course you are. Like, you're so smart. You're so established. So the first thing is everyone feels this way. I think the level setting is super, super important because it doesn't matter who you are, what your background is. Like, you know, your job, everyone feels self-conscious on camera. So I think understanding that helps them to the next stage. Figuring out why are you putting yourself on camera? Once you really identify that this is a business goal, I think it's a lot easier to say, okay, maybe I don't feel that comfortable. Maybe I'm not really sure why I'm filming an Instagram story in my bagel store, but I understand this in some way is helping people connect to me, is putting me, myself out there to grow my business. So I think number one, everyone's self-conscious, number two, like that is just so important to understand that you need to remember it's a business goal. Otherwise, if you're trying to be an influencer, that's a different thing, but you're primarily trying to put yourself on video or on podcasts because you want more clients or you want more revenue. So then from there, it's really, really all about practice. It's a skill and you have to start every single day talking to your camera. It's an uncomfortable and awkward thing to do and the first 10 times you will record yourself, you will hate it. You'll hate hearing your voice, you'll hate seeing your face, it doesn't matter what you look like, you'll think you look terrible. So every time it gets easier, I have a couple of like nitty gritty tips that I give people. So first there's the mindset stuff before you're about to film, play some fun music, whether you're a yoga person or you're like a EDM person, play that music that makes you feel great. And that's gonna get you into the right mindset. Right before you're on camera, gotta do breathing. Our body does that fight or flight. It's like, I don't wanna do this, I'm so nervous. Like your breathing is off, your brain is shutting down a little bit. The breathing will help you come into the body. So you're feeling good with music, you're getting your breathing and then you have the messaging, which is a little out of order. You gotta have your message down cause I think you can never ever be good on camera if you don't know what you're gonna say. Like you have to have that. So those are the three main things I think is really important for people to remember being on camera. So it's that messaging, it's that getting into the right mindset and then there's that breathing. So those are like the three things. And then as you're filming to your camera, you have to just get into practice every single time it's gonna get a little easier. You gotta feel like you're talking to your friend, whoever your friend is, you have to be conversational. And this is a hard thing because it is one of those things that only comes with practice. But the more you do it at the beginning, I did on camera reporting for like local news like many years ago. My first videos were awful. I was a deer in the headlights. I was robotic, I was impersonating what I thought a reporter should sound like. Everyone does that. Over time, you'll get your own voice and your own voice on video will soon sound like your actual voice. So I think those are the real keys. It's messaging, it's getting to the right mindset, it's doing the breathing, and then it's talking casually and conversationally to your phone, which over time will be more natural. Meet a different guest each week. Hang on, I'm just kidding. Confidence clear. These days, I'm all about quality over quantity, especially in my closet. If it's not well made in versatile, it's not worth it to me. That's honestly why I love quints. The fabrics feel elevated. The cuts are thoughtful and the pricing actually makes sense. Quints makes high quality wardrobe stables using premium fabrics like 100% European linen, 100% silk and organic cotton poplin. Lightweight cotton cashmere sweaters perfect for the changing seasons and can't miss seasonal colors and prints for spring. Versatile, well made pieces that make getting dressed simple. Quints works directly with safe ethical factories and cuts out the middleman. You're not paying for brand markup or fancy retail stores, just quality clothing. Quints clothing is consistently rated 4.5 to five stars by thousands of customers. Real people wearing these pieces every day and loving them. The Quints Cotton Cashmere Sweater has become my favorite go-to. It's light enough for layering, but it feels luxurious. The material is beautiful and it doesn't cost what I thought quality cashmere would. Stop waiting to build the wardrobe you actually want. You don't need a closet full of options, you need pieces that work. Right now, go to quints.com slash competence for free shipping and 365 day returns. That's a full year to wear it and love it and you will. Now available in Canada too. Don't keep settling for clothes that don't last. Go to quints.com slash competence for free shipping and 365 day returns. Quints.com slash competence. When you're ready to start your business, Northwest Registered Agent helps you do more than just file paperwork. You get all the tools to build a real business identity from day one, a business address, website, phone number, operating agreement, free guides and more at no extra cost. Northwest Registered Agent has been helping small business owners and entrepreneurs launch and grow businesses for nearly 30 years. They are the largest registered agent and LLC service in the US with over 1500 corporate guides. Real people who know your local laws and can help you and your business every step of the way. When you form your business with Northwest, you get a complete business identity, not a stack of vendors to deal with. That includes registered agent service, business address, operating agreement, domain, website, professional email, phone number and built in privacy. With Northwest, your business is set up to stand on its own from day one. That means your home address, personal email and phone number stay private. Northwest is your one stop business resource. Build a professional website, stay in good standing with on time annual filings. Get simple explanations of corporate bylaws and more. With Northwest privacy comes standard. Your data is never sold and all services are handled in-house under their privacy by default promise. Want more later? Get a free account and Northwest grows with you. Form your business then get more domains, email addresses, phone numbers and services anytime you're ready. Don't pay hundreds for thousands of dollars for what you can get from Northwest for free. Visit Northwestregisteredagent.com slash confidence free and start using free resources to build something amazing. Get more with Northwest registered agent at Northwestregisteredagent.com slash confidence free. Confidence free. I asked you to try to find your passion. So around the messaging, because this is super interesting to me, I always figured, I don't know, I figured just like ad lib, turn the camera on and just talk. But I never thought about like be strategic had there and have a plan. However, now that I'm thinking about it, I sat down with a friend of mine and she had written out all these questions. She was off camera and she was asking the question. It was so easy to create the content that day because there was very much planned and she knew what the goals were and what questions she was asking me. So it was very easy for me to answer. When you are working with a person or a brand, how do you guide them around that messaging strategy? So messaging is the most important thing before you even lift a camera or take your phone out. So at the very core of it, you have to know what you're offering people and you have to know who you are as a brand or as a professional. Once you have that, you write down your message. I generally recommend for people to slash 30%, okay? Cause you want a really succinct and high energy message. The more words, slows it down, slows down the energy. So my number one thing is you write down. I'm Kim Rydberg. I'm an award-winning content expert. I spent 15 years in national media and now I help professionals and brands be better on camera and grow their business with content. Every time I try to say, okay, can I take out one or two words? You try to get it tighter and tighter. So that messaging is really, really important. So that's one of the things. And then I do, I think the elevator pitch that I teach people also comes into point for messaging. When we think about messaging, it could be for brands, it could be for professionals. Messaging is also selling yourself, right? So if you're doing an elevator pitch, you have 30 seconds probably to sell yourself and know more than that truly. And I think about that message is ABC. A, you get your accolades right at the front. You tell somebody, if you have your Harvard MBA, you put that right in the front. Business, your business background or anything like that that relates to the thing that you're talking about or selling. And then C, creative. Any fun spin that makes you you. You know, if you travel the world for a year, if you're an Olympic lacrosse player, just like something fun, that personal, that cracks open a way to talk to you. So that elevator pitch message could be applied to a lot of different things, but I think that's the way. And the reason I created this framework, when I worked in media, I sat on these panels with hundreds of people pitching me. And I got pitched all the time just because I was a TV producer. And people come up and they'd say, oh, I'm a dentist, I do this and that, I love kids. And then I would be like, you went to Oxford? Or like, you invented the type of enamel for teeth that is used all over, whatever that accolade is, that should be the first thing you're saying. Cause that's really selling me in on you. Because when you're trying to get on media or trying to get press, that journalist or producer, they have to love you, but they have to sell you to their boss too. They have to be like, Heather is the best. She was a CRO. She was the number one person in her area. She made $55 million. I'd be like, wow. And then I feel like I can sell you to my boss. So those are a couple of things to really keep in mind when you're creating that elevator pitch or the messaging. When you look back at your career, having been at people, at us, Netflix, what were some of the commonalities, things that each one of these massive companies did around their content strategy that you saw was a theme so that we can all learn from that. And then what were some of the nuances or differences that made each one of them different? This is such a great question. So what I love about my career is that I feel like I've gotten to learn so many different things. So I started in TV, writing stories that are 30 seconds, maybe two and a half minutes, breaking news and entertainment. And then over time, shifting to digital video, which is not on TV obviously, it's on your phone or it's on your computer, short form. But within there, I also did hour long content. So I really understand how to tell a story short to long. And then I switched into podcasts as well. So now I'm sort of like a Jane of all trade. One of the things that I find for all of these things that I hope brands apply to it is we talked about this before about the message. When you're starting to do content, you get your message, make sure it's not too complicated. So all of these things that you never will see a media outlet tell a story that's about like 20 different people all around the world doing something. It's always like there's three central people or there's one couple and this other couple and they're intertwined. Like it's not too complicated because people don't like something that's so complicated. So when I teach people, I have this like, I'm auditioning a new framework called the messy framework. I'm auditioning with you, Heather. So and your message, not too complicated. Tell your granny, go call your granny, explain what you're about to do, explain the message you're about to do, read her your script. If she doesn't understand it, that's not your message. Okay, keep boiling it down, boil it down until your seven year old cousin and your granny can both understand it. Then you have a great message. So that's something from Netflix to Us Weekly to cable news, the message super simple. You're on camera. This is more like for professionals being on camera. A lot of professionals like don't wanna be on camera but you have to be. I think there was this trend for a little while that I saw in digital video where it's a lot of content and words but not a lot of sound. And if you still see it a little bit but not as much, people really like connecting with faces. They really like seeing people and getting to know you. So I'm all a fan of an inspirational quote but putting yourself on camera is really the way to go. And so I think you're seeing that as a trend back to that. You're seeing that really everywhere, YouTube, TikTok, Instagram, people putting themselves on video because that's how you build connection. You know, that's how you get to know people. So putting a moving quote on a screen, it's just never gonna build that connection in that same way that a person will. Oh my God, this thing, as I said, this is a messy plan, right? N-E-S-S-Y message. E, easy to understand, that's the strategy plan. You need a strategy. So every one of these places, you would never just turn on a camera and be like, guess what, we're recording. You know why? That's a huge waste of money. It's a huge waste of money. So every time you're recording something, you don't have a script or you don't have a plan, you're wasting your time and you're wasting your money. If you hired a camera person or an editor, you're wasting everybody's time and money. So you really have to come in there with a strategy. And so that's for every single place. And it's interesting. Now that I work more with professionals or brands, they sometimes feel more time-starved or perhaps budget-starved, but so does everyone. You know, I was running a 17-person team at Us Weekly. I had to say no to plenty of great ideas. So plenty of celebrities would pitch Us Weekly to do a video and I would say no, because you're always gonna run out of time and money. So you have to have that strategy and plan and decide what's important to me right now in this quarter or in this half year. And you have to be really ruthless and you have to really stick to that because money and time is gonna go away. Okay. And then the why is you're a journalist. You're always a journalist. You're never a salesperson. No offense, Heather. I love me a good salesperson. But the main thing is you will never see media outlets and you should never see brands selling. No one wants to watch commercials unless it's the Super Bowl. So that is like one of the keys. And when I did branded content within these media outlets, you know, when we're working with Swiffer or Target or SE or AT&T or whoever or Nyquil Zquil, you're never making an ad. You're really always thinking, how can I make this fun? How can I make this feel like something? Somebody would wanna watch on their phone. So that could be entertaining. That could be educational. That could be touching. It could be moving, but it can't just sell. Because as soon as it's sell, everyone's swiping by it. Nobody wants to watch that. So those are some of the things that I feel like run through both all of the media outlets and also the branded content I did at those outlets. I feel like those are the messages that I have taken with me. And now I try to apply to brands and professionals because people don't know that if you're a lawyer, you're a doctor, you're running your wellness clinic, you haven't spent 15 years in media. So why would you think about that? You shouldn't, no problem. But now that I have thought about that, I really do apply that. And that's what I think is like really, really interesting. It's just getting your headset as a journalist. Like what do you think somebody would be interested in hearing from you? And it takes a little bit of mindset shift. But once you do, you will have just like a Google Doc full of ideas. Like once you unlock that, the brain's nerves is gonna flow. How do you get these brands and companies to drive revenue if you don't want them selling on video? How do you convert? So converting is that flow process. Like no one trusts, all of that. People have to feel a connection to your brand. And you have to stay relevant to them continuously. You're gonna have multiple touch points, right? So they might not buy from you from that video about the best smiles in America. I'm just like making up a random thing. Like maybe you're a toothbrush brand or you're a dentist or whatever and you're doing something about like the greatest smiles in America and it's videos of like old ladies and babies and whoever, right? Maybe someone's not clicking a buying from that video, but it's gotta be a part of your mix. Because if all you're doing is selling, you're not even gonna have followers. If you're only selling, it's like the equivalent of your mail being full of junk mail. You can't always just be offers and discounts and coupons and stuff. It has to be, you have to build that relationship. And you see brands, there are lots of brands doing amazing on social. That's because so little of their content marketing is selling, so much of it is marketing. And also some of the content market, so content marketing obviously, is the sort of marketing that companies are doing that make it fun and make you wanna watch it. But you think about fashion brands, they're doing look books or shoes, like I get Inca's in my Instagram feed or Allbirds or whoever. Some of those, in theory they're selling because it's full of their product, but they're cool and they're fun. It's more like a music video rather than like on sale now, 50% off, it's bringing you into an aesthetic experience. And it's fun and it's colorful. So it has to be a part of that because if all you're doing is selling, you've already lost. So you're more advocating for creating content to develop the relationship rapport and then maybe drive them to a website or drive them somewhere else where you're gonna then convert. Yeah, I think you have to have those convert points, but it's not the majority of your content because if the majority of your content is the conversion points, I think you honestly don't have enough people even in there to then even get to converting. You have to have the majority of your content being things that people truly wanna consume and then that's gonna convert. And I think that's forever, I think that's for professionals, I think that's for brands, that's for products, that's for services. And I think you see that with the most successful people and the most successful brands, if you really look at their content, a lot of it really is things that you're like, oh, that's pretty or oh, it's interesting. You're not saying, you're not looking at their feed and going, oh, 50% off, oh, sale, oh, you know, it's a part of it, but it's not all of it. Yeah, for sure. What are your thoughts on, because so many companies that I've worked with and consulted and the one that I'm on board of, the CEO is not having a personal brand, they're not having a presence around content creation. They're saying, yes, agree with the video strategy, we're all in, I'm gonna have my team do that, they can be on camera. What are your thoughts on that? What kind of company? I always like to think like, sometimes it depends. Okay, so I have a company that is a digital and marketing services company and the CEO is brilliant, founded the company, has so many great success stories, is so funny. And I'm always advocating for him to be on video and he's always telling me why he shouldn't be and his team should be. Oh, well, you should tell him he's wrong and that Kim said so. I really do think that when you talk about someone who started a company, right? That person must be really passionate about digital marketing that they started a company. So I think that to hide that person away and lock them in a little tower and not put them on video, is doing a disservice to the company, but also to the clients. Because clients can feel that energy. The person who's most connected, who's most lit up about the message should absolutely be on camera because that is going to build that relationship to say, oh, not only are we an expert, we're gonna do X, Y, and Z for you, but like, I love talking about this. I love doing this. If you work with us, we're gonna make your business, you know, skyrocket it. And I think that it's really does a disservice. And I think again, you know, we talked earlier about being on camera and everyone hates how they look, hates how they sound, everyone feels that way. But at the end of the day, you're doing it for your business. And I do think it needs to be a business goal. And sometimes to help unlock some of the professionals I've worked with, I've said, well, what are the things you love? Why don't we sit down and film a YouTube series only about those things? Like, let's do a little YouTube playlist about just these five topics that you love. And then let's see, you know, because I think it is hard to push people to be like, get on a panel and get on and do this and do that. But like, let's start with the thing that writes you up and just see where that goes. Yeah, I'm a huge advocate. I just think it's really, really important. Like, I feel like you put me somewhere, I'm like, I'll talk all day, I love this. And I really believe like, I also believe everyone can be great on camera because I think we're in such an amazing and lucky time when I was in my 20s. Of course, I'm still in my 20s, as you could tell by my voice, I'm just kidding. Obviously not in my 20s. So in my 20s, I started in journalism and it was sort of that era where no one on TV was sort of a regular person. It was like, everyone was a gorgeous woman who came from a pageant. And then maybe there were men in suits, but for women, it was a lot of pressure to really look perfect and be perfect and speak with the perfect diction from the middle of the country. It's not like that anymore. So nowadays, it's all about being authentic. And so I think that professionals just have to be themselves. And I really like, I'm the biggest cheerleader who's never been a cheerleader in high school. I really am such a cheerleader. I believe so strongly that everyone can put themselves out there and can use that to grow their business because you don't need to be perfect. Like you really don't, you know, you should be anchor. You just need to be yourself and the most confident version of yourself. Because if you believe in what you're talking about and you're knowledgeable, you're teaching people. You're educating people. And if you're funny, then you're entertaining them. But I just think it's really, really important. And I do, I just love like unlocking that for people. I'm like, look how good you are. Oh my God, you're so much better than you were two weeks ago. You know, and it's the process. It's not overnight. You put yourself on camera. It's not a one-week process. It's not a three-week process. It's months and months and years and years. But over time, it really is worth it. It's so worth it. So you tell that CEO that Kim Rikberg believes in him and he can give me a call. I think he needs to because he's got a great founder story. And I personally, for me, brands that I want to invest in, I love knowing that backstory. I mean, Sarah Blakely is such a great example of a CEO being a face of a company and sharing that founder story and connecting meaning and so much more to something other than just a product and solving a problem. So I'm all in with you that, you know, founders need to be sharing these stories, inspiring and bringing that energy and excitement and passion that they have for their business. 100%. And listen, I'm a mom of two. And I think that there's a lot of in the business world, you're like, eh, do I acknowledge my parent? Do I hide it? Do I like it's a photo of my desk, but I never talk about my kids, whatever. There's all those questions about like, how do I incorporate my family into my work life and the founder story? Like, why would I not share the story that I was in a hospital bed and then I realized, yes, I want to work. Yes, I love working and helping people and making great content. But there's more to life. There's more to life than that. And there's a way that you can take control and take a risk on yourself and create the life you want. And so like now, pretty much like any day of the week can just be like a day where I take my kid for ice cream after school. Oh my God, what a life I live in. And in the summers, I try to work less so I could pick them up from camp and go to the beach with them to collect shells. I literally never thought my life could be like that. And so hiding that story of having my epiphany in the labor room, that makes me feel like I seem like a robot actually. So when you hide that founder story, it actually, it makes you seem one dimensional. And I think when you can bring the real you, and I still work, everybody still works. I'm not that vulnerable. There's a lot of other stuff in my life I'm not talking about. You know, I think we all have our privacy and our like real secrets, secrets, the next episode is about secrets. I'm just kidding. But I think being vulnerable to whatever extent you can be vulnerable really brings people in. It makes people so much more interested. There's a hundred digital marketing companies, but only one was founded by Person X with the most amazing story. And so I think that just bringing that in brings that humanity. And I, you know, it's funny because I advocate all of these things for my clients and now I try to practice what I preach more. And I've been called for all these speaking engagements to be on all these panels. I've been on TV like three times in the past six months. And that's because I'm telling my story. But before that, I was like, oh, I'll help you grow a video. I'll help you be better on camera. And I was hiding my own personal story, not because I was embarrassed of it. I just was like, who cares about my story? But then I really thought about it. I'm like, oh, I'm a journalist. This is my headline. You know, this is my headline. This is my why. And so once I decided to apply my own principles to my own business and my own story and trying to grow my business with that, it's really unlocked a lot. So I think that anyone who is a founder of a company or is the face of a brand, and even if you're not the face of the brand, think about putting yourself as the face sometimes. You know, it doesn't have to be all about you, but it should be sometimes about you. Chime is changing the way people bank. Be free and smarter banking built for you. Not like old school banks that charge you overdraft and monthly fees built for you. Not the 1 percent. Chime isn't just another banking app. They unlock smarter banking for everyday people with products like MyPay, giving you access to up to $500 over your paycheck any time and getting paid up to two days early with direct deposit. Some old banks still don't even do this. Forget overdraft fees, minimum balance fees and monthly fees. Chime turns everyday spending into real rewards and progress. Thank fee free plus overdraft coverage you can count on. Helps you build credit history. Just stress free. Get paid when you say up to $500 or up to 3 percent APY on saving seven times higher than a traditional bank. Rated five stars by USA Today for customer service. Real humans 24 seven. It's the new way to build credit history with your own money and get rewarded every single day. The new card that unlocks safer credit building and cash back with everyday spending together at last. No annual fees, no interest and no strings attached. I would have used this if I had known about this when I was younger. The idea of building credit at a younger age. It's impossible, insurmountable. And suddenly you have an option. Chime is it. Chime is not just a smarter banking. It's the most rewarding way to bank. Join the millions who are already banking. Be free today. It just takes a few minutes to sign up. Head to chime.com slash competence. That is chime.com slash competence. Chime is a financial technology company, not a bank banking services, a secured Chime Visa credit card and my pay line of credit provided by the Bank or Bank and a or Stride Bank and a my pay eligibility requirements apply and credit limit ranges $20 to $500. Optional services and products may have fees or charges. See Chime.com slash fees info advertised annual percent and yield with Chime plus status only otherwise 1.00 percent APY applies. No mean balance required. Chime card on time payment history may have a positive impact on your credit score. Results may vary. See Chime.com for details and applicable terms. Are you ready to take your businesses marketing to the next level? Meet Brevo the all in one marketing and CRM platform built to help you connect with customers, boost engagement and grow your business smarter. With Brevo, you can manage all of your customer interactions in one place, nurture leads with their built in CRM, reach your audience through email and SMS and keep them coming back with powerful automations. But here's where it gets really exciting. Meet Aura Brevo's AI assistant. Aura helps you craft smarter campaigns by suggesting personalized content, optimizing send times and even analyzing performance data to help you improve your strategy in real time. It's like having a marketing expert on your team 24 seven. And of course Brevo offers advanced analytics, seamless integrations and AI driven personalization. Everything you need to create multi-channel campaigns that hit the mark every time. Get started for free today or use code confidence 50 to say 50% on starter and standard plans for the first three months of an annual subscription. Just head to www.brevo.com slash confidence and take your marketing further with Brevo and Aura. Running a small business is tough. And when it's time to get alone, it can feel impossible to find a lender you actually trust. Big banks say no, the internet full of sketchy offers with sky high rates and fine print, you can barely read whether you need help covering payroll, managing cash flow or investing in growth. You deserve better. That's why I recommend the small business marketplace. Fundera powered by Nerd Wallet. It's a free, easy to use platform that lets you compare real financing offers from trusted lenders all in one place. What I like is that you don't need perfect credit to get started. No spam, no bait and switch. Just personalized options that fit your business needs. If I had needed this product, it's what I'd use. And here's the best part for a limited time when you visit nerdwallet.com slash competence and fill out the no obligation form. You'll get VIP treatment and talk with a real person who knows all the ins and outs of small business lending. Don't risk your business on unreliable lenders. Go to nerdwallet.com slash competence to find the funding you deserve. Fundera Inc. N M L S ID number one two four zero zero three eight. Like you said, people do business with people they know, like and trust. And you've got to, no matter if you're a salesperson or you are the CEO, you've got to let people know they're dealing with a real person. There's there's such a higher probability of getting close, getting business. And the other thing I hear from people is, well, I don't I don't need to share my vulnerable story. It's been told enough times by so many other people. It's too similar to someone else's. And I really want people to hear this. There are different frequencies. People connect with different people. The same person that might listen to my podcast and shout out for all of you listening right now. Thank you so much. But for that person isn't necessarily listening to your show or is it necessarily like you and I could have the exact same message, but the way we tell it is just a little bit different. And people have to understand that different individuals will reach and connect with different individuals. And your message is worthwhile because of that. No one is going to tell it just like you. No one has your exact unique experience, and it's going to make you unique and different and you're going to reach more in different people that I can or you can. I totally agree. And when you think about our fractured world of content consumption, who knows where people are listening from? You know, people listening to podcasts, people listening on YouTube, they're watching an Instagram, they're watching a TikTok. They really don't know your whole story. And so don't this is the other thing I think just in all of this is like we feel like, oh, well, they've heard my story or oh, I'm going to be judged or first of all. People are too busy thinking about what they're having for lunch to think about you. They're deciding between a turkey sandwich and a BLT. Like they're not thinking about you. So in the positive side of that is you have to remind them about yourself. And so every time you're on an interview or on a video or a press interview or whatever it is on social media, you have to remind people who you are. And you have to remind them of that backstory because they don't remember that. People need so many people like you were in sales, had their youth investment thousands and thousands of people, even regular people who don't do sales meet hundreds and thousands of people in their lifetime. They really don't remember the nuances of your story. And so you should remind them. You're interesting. Like everybody thinks they're not interesting. They are. Everyone's interesting. And so that's it's just important to remember that everybody feels that way. But you have to remember you are interesting and you have to get your story down. I think that's the other thing. Whatever your story is, you need to write it down. You need to perfect it. You need to keep saying it. You need to keep telling people because it feels weird to say that. It feels weird. You know, I used to feel weird bragging. I used to be like, Oh, like I launched the video unit for us weekly and, you know, it's sold for a hundred million dollars. And I'm like, why would I not say that louder and brag about that? That's bananas. Not that many people could do that. Not that many people have done that. So you have to remember whatever that thing is that you do, say it loud and proud, practice it, keep pitching with that because it is interesting. You are interesting. And everyone has something to say. Oh, so true. And you might inspire one person by your story and by what you were able to do it at us weekly, you could inspire some young person out there to say that they have that same potential too. And they wouldn't have known it was possible if they hadn't heard your story. So if you're not doing it for yourself, do it for those people coming after for you all day. And, and yeah, and I love to be honest about the fact that like, I have an amazing resume, except I also feel the same self doubt that everyone else feels. I didn't feel comfortable building my business. I didn't know I'd have clients. And, you know, we feel super human confidence in sometimes and we feel super low and other times. And so I think being honest about that with people and reminding everyone, we're all humans, we all feel bad about ourselves. Sometimes we all need like to call our mommies or our brothers to be like, am I awesome? Tell me I'm awesome. You know, we all need that. And so at the end of the day, just like remember that we all are interesting. We all are great. And we all are worth telling a story. And I just, I'm like, I'm, I'm truly the biggest cheerleader. I just think everyone has a story to tell and should be putting themselves out there because they're hurting their business by not. Yeah. And it doesn't have to be some crazy. I got fired at 43 and reinvented myself. Sometimes the more relatable and you think it's, it's just a basic story. That's what people really connect with. Don't think that you have to have some dramatic story out there. You definitely don't. But like even your passion for your business is interesting, you know, like, I think that that's the other thing that when you're passionate about what you do for people who write, maybe it was the semi colon that drove you crazy in 11th grade and that led you to be a writer. Okay. You know, whatever, whatever your story is. Maybe it's, you know, you smashed your tooth on a skateboard ride when you were 12, you wanted to be a dentist. Okay, that's fine. You know, like no problem. Like everyone's got a story. It's not, it doesn't have to be as, as mega as everybody else's. So tell us about once we, we have the messaging, we have the story, the different platforms and TikTok is talked about all the time. And I get so much flack from people for not being active on TikTok. When is it enough? Enough. When are we on enough platforms and what are the platforms that we should be on? That's such a good question. I start every plan with a client with your goals. So when someone says, what should I be on? I say, well, what are your goals? Cause I think the different platforms are perfect for different brands and professionals goals. So I think LinkedIn, we all know it's a very professional platform. All of the platforms are, you get what you give and you got to be on there and you have to be engaging, but it really is a lot of connecting with people. So. TikTok is the hottest thing ever right now. There are adults, grownups and professionals on it, but you know, still out of dancing, young people. And so you can hit it, you could strike it, you can blow up on TikTok. You can also spend so much time on TikTok and it's not doing anything. So I see it both ways. I think it really depends. If you have a lot of time and money and you could be on all the platforms, great. But truly, I think you should pick like one or two to focus on. It's hard to do more than that, depending on the size of your business. I think you really have to focus and prioritize. Within that, I would say as you're creating content, try to squeeze that orange. So I just did this blog post on my site, kimbrickburg.com, where you work from your biggest content down. So right now we're on a podcast. We're talking for like 30, 40 minutes. You have that podcast on video and audio. So that's your hero content. You've got a big piece of content on YouTube or a podcast. Then you cut that up, you squeeze that orange, you squeeze all the juice out of it. Can that be a blog post? Can that be pretty quotes that you could put on Instagram or LinkedIn? Can that be a LinkedIn text post? Can that be a newsletter? So you can really be creating like 10 pieces of content in 10 minutes once you have that hero asset. So it's important to remember that while it's very overwhelming to do everything, you actually have like little hacks that once you're talking, once we're talking about content, for example, when we're talking about content, we could be making 10 pieces out of this conversation. And no one's checking all your different platforms. So don't worry if you're being duplicative. And also you could pull, we're talking for 30 minutes. We probably have seven amazing quotes. We are so brilliant. Of course we do. We say, you know, we probably have seven great quotes to make really pretty quotes. We probably have seven short form videos you can cut up. You know, you do verticals for Instagram, vertical for TikTok, horizontal for YouTube, whatever. So you could just be cutting that up in different ways. But I think if you're limited in terms of like time and money, I think you should really stick to two platforms, try to go all in, try to engage, try to build that community there. And then, you know, you look at the analytics and you see like, how is this content performing? And you follow that. If you have a lot of money and a lot of time, you just try everything. Great. If you have a team and they're willing to engage on all these platforms, go for it. But most people really don't. And so I think that I'd recommend being on a few different platforms. And I also like to say, like, don't sleep on blogs. Don't sleep on blogs. Don't sleep on newsletters. You know, if you use that content across video, but you're also putting on a blog, you're getting that SEO. So Google's loving you. When Google loves you, that's great. You want to be Google's lover, you know? So it's, they're laughing at me. But it's important, you know, to really just be trying to get as much as you can out of it without killing yourself and by without looking at your week and being like, I spent nine hours making content. You don't want to do that. You know, you want to keep it a little, little bit less than that, a little more manageable. I totally agree. I went all in. I decided five years ago when I got fired, I'm going all in on LinkedIn. That was my one thing I was clear on. That was my goal. That's what I was doing. And I've never deflected from it. And it's paid major dividends. Of course, the longer you're on, the more you show up, you know, the more credibility you have. And then, you know, over time, now I'm able to add different platforms on. But I, I use you just be really consistent and constant and clear on what that top one or two platforms are and just start showing up. And then you can start reassessing if you want to add a TikTok or not. And people also feel like, Oh goodness, I need to have all of these followers. Like you really need the right followers. Because if you have a million followers and, but you're not getting clients from them, you'd rather have a thousand followers that are buying from you. So I think that it's just like, people need to get out of that popularity contest. Like I always, every client I sit down with, I'm like, followers is never a goal, driving revenue, driving client, client leads, driving business. Those are goals. Those are real goals. And I just think like that's the most important thing to remember. So LinkedIn, you could meet three people on LinkedIn. They could be clients today. You can be on TikTok for a year and have a million followers and never sell one one dollar. So I think I just think it's like an important thing for people to remember. And one thing I just thought about this about what we think about content earlier, the idea of using the journalistic elements of like telling a fun story. So as a pop sugar, we were doing this branded content for Swiffer, you know, the cleaning Moppy thing. I have it. Yeah. I know who does have a Swiffer, right? I have a Swiffer. I think I have two. Anyway, we're doing a Swiffer video and we're brainstorming it and we're doing it with like animals. Okay. So cleaning up after animals. That's cute. But I was like, you know what? People love not just animals, but the most, the biggest, the superlative, right? So we did this video to be the fanciest pig in America. And we featured, or it was the most, the most, uh, what's the pampered, most pampered, the most pampered pig in America. And this was a pet pig that was getting dressed up in pearls and like how to feather bow on and when this pig would walk through the kitchen, they would Swiffer and you would keep going. That is the good example of a video that you'd watch because it's fun. Even though it's branded content, you're watching because it's fun. So I think that's a good example of you're getting your messaging in there. People understand, oh, Swiffer does a good job cleaning, but you're watching it. It did really, really well. It performed really well. You're watching it because it's a cute pig and it's a pig where it's like a diamond necklace on. So that sort of describes from that message of when you're coming up with content ideas, think about what might your listener base, your viewer base, what might they be interested in, your clients, what might make them laugh, why might make them learn? And instead of always just trying to sell, sell, sell. Well, Kim, for those that don't know how to read that creative and come up with ideas like this, how can they follow you? How can they find you so they can get some more of these tips and hacks from you? Great. So my website is kimritford.com. I'm on Instagram, uh, Instagram.com slash Kim Ritford. Why did I even say that? Everyone knows how to go Instagram. Um, you guys will follow me on LinkedIn. I love talking content. I just started a blog because I do believe in the power of blogs, they're old school, but they're valuable and reach out. You know, I love hearing from people. I love hearing what's working, what's not working. And I'm just super passionate about making great client, great content to grow people's businesses. And I believe that everyone can be on camera. Well, I believe it too. And I am challenging everyone listening right now. Here's the challenge. Get your phone out, get your video out and put up at least one piece of video content this week, make that commitment to do it. Someone challenged me to do that a few years ago. I took that challenge. I made it happen. I promise you it helps my business and it will help yours until next week. Keep showing up and creating confidence. You know, I will be. I decided to change that dynamic. I couldn't be more excited for what you're going to hear start learning and growing. Inevitably something will happen. No one succeeds alone. You don't stop and look around once in a while. You can miss it. I'm on this journey with me.