Omni Talk Retail

Carrefour’s Record-Breaking Smart Cart Rollout | Fast Five Shorts

8 min
Apr 11, 20268 days ago
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Summary

Carrefour Israel and A to Z Custom Made Solutions announced a $50 million, five-year agreement to deploy 4,000 smart shopping carts across stores, marking one of retail's largest smart cart rollouts. The hosts debate whether the deal size is justified, questioning smart cart ROI at scale and whether the technology has proven consumer value beyond retail media and budget tracking features.

Insights
  • Smart carts have not yet proven ROI at scale in retail, making large-scale deployments risky without clear operational and consumer adoption strategies
  • The real value proposition of smart carts is retail media monetization and real-time budget tracking for consumers, not checkout automation
  • Pilot programs (6 stores) paired with massive $50M commitments suggest misalignment between testing and investment, raising questions about deal structure credibility
  • Bolt-on solutions for existing carts are more viable than full cart redesigns due to lower capital investment and operational complexity
  • Consumer adoption requires making smart carts optional, not mandatory, as shopper preferences for checkout methods vary significantly
Trends
Shift from full smart cart redesigns to modular bolt-on solutions that reduce capital expenditureRetail media and data monetization becoming primary revenue drivers for technology deployments, not operational efficiencySkepticism growing around large-scale retail technology rollouts without proven ROI, following patterns like Walmart's robot deployment retreatMarket fragmentation in smart cart adoption with limited success stories outside controlled environments like Amazon's Whole FoodsLabor market conditions and operational complexity varying significantly by geography, affecting technology deployment viabilityConsumer preference for choice in checkout methods rather than mandatory technology adoptionBundled service models (hardware, software, training, support) becoming standard for retail technology deals
Companies
Carrefour Israel
Announced $50M smart cart deployment agreement covering 4,000 carts across flagship stores with expected $35M in profits
A to Z Custom Made Solutions
Technology partner deploying smart carts for Carrefour Israel with exclusive retail media and data monetization rights
Walmart
Referenced for deploying in-store robots across 1,000 stores then scaling back, illustrating retail tech deployment r...
Amazon
Operates Dash Cart exclusively in Whole Foods stores, demonstrating limited smart cart adoption outside controlled en...
Whole Foods
Amazon-owned retailer using Dash Cart technology in controlled store environment with standardized operations
People
Laura
Co-host discussing smart cart skepticism and questioning deal structure and consumer value proposition
Carter
Co-host expressing skepticism about smart carts and focusing discussion on retail media value versus checkout automation
Quotes
"I think the industry actually needs to go away from calling these things smart carts. Let's just call them what they are... retail media and couponing because that's really what everybody wants to do."
CarterMid-episode
"They clearly haven't proven an ROI at scale yet, and I don't think that we should expect them to... some consumers, including me, still kind of hate self checkout."
LauraMid-episode
"You're doing a six store pilot when you signed a $50 million deal. Something, somebody's jumping the gun on something."
CarterLate-episode
"The bolt on has always seemed like the way it's going to go. These whole carts with computer vision are just insane investments for something that did not cost that much for the retailer to buy in its old form."
LauraLate-episode
"Making it be your sole option feels like a lot to put in that basket... operationally it's so hard because every store is different."
LauraMid-episode
Full Transcript
Car for Israel and a to Z custom made solutions have announced a five year 50 million dollar agreement to deploy 4000 smart shopping carts across car for Israel stores. One, uh, which is one of, if not the largest smart cart deployment in retail history. Hmm. According to chain storage, the rollout is set to begin in Q3, 2026. I see Laura already laughing across six car for Israel flagship stores and will include end to end delivery of smart cart hardware, charging infrastructure, advanced software systems, full implementation, training, and long-term support. Tell them what they've won. Bob A to Z has been granted exclusive retail media and data monetization rights on the smart cart platform for the duration of the deployment, giving the deal a recurring revenue model built on top of the hardware. Car for Israel expects approximately 35 million dollars in profits tied to the agreement with additional operating with additional operational efficiencies and sales gains contributing beyond that figure. Laura, I have two questions to close out the headlines today. One, are you buying number one? Are you buying the size of this deal? I think I may know which way you're leading on that. And two, what are your opinions on smart carts in general? Well, um, I will say I did listen to a bit of you and Carter talking about smart carts. So I, I know that like, you know, maybe, uh, um, Omni talk is like off smart carts, uh, right now. So I know that spoiler alert. Um, so that's part of why, why I'm, I'm laughing. I know not all of smart carts, but, um, I mean, the first thing that this calls to mind for me is several years ago when Walmart made a deal for in-store robots and like a thousand stores, which, you know, for Walmart is huge, um, only to call it back a few late years later. Um, that is not to hate on robots. Some companies are still seeing success with that, but it's just interesting. Oh yes. We love robots at Aubrey talk. Yes. We love robots, but, um, for this deal, um, it seems like there's so much bundled in it, uh, in terms of the, you know, amount of money and everything like that. It's hard to know. It does all of this materialize. Um, obviously, they're focused on making the store more trackable because they're really focused on the retail media and monetization points. So, you know, the answer, the short answer to this, are you buying the size of this deal is like, I guess I don't, I'm not really clear what's in the, in the amount, you know, and, and whether it's actually going to happen. Um, because of my feeling about smart cards, which is they, they clearly haven't proven an ROI at scale yet. Um, and that's, I don't think that we should expect them to, and maybe this is in a backwards way actually saying, I don't think the size of the deal is good because my feeling with cashier, let's check out from the beginning has been that it's going to be one option for, that works for some shoppers and not for others. You know, some consumers, including me, still kind of hate self checkout. The, the, the first iteration of this. Um, others love it. They think it's more efficient. Um, I know my husband's somebody who like always wishes there was more scan and go type options. And, and I always try and tell him this is why, no, there's too much sharing can't do it. But you know, like there's people who want different options. And so, um, I, having it be your sole option feels like a lot of, you know, uh, to put in that basket. Um, and then I think with so many store tech solutions, they sound great. And I would include robots in this, but operationally it's so hard because every store is different. Shelves aren't even, you know, it's just all this stuff that doesn't, that is much more difficult than it seems in the beginning. Um, you know, Amazon has only put the dash cart, which I think is still called the dash cart. They're not even in other retailers. They're only having them in Whole Foods stores. And I feel like that's telling because they're in control of the Whole Foods store. They could like change it to look like what they want. Um, so when you say 4,000 across, I think there's like 150 car four stores in Israel. That's like, that is a lot. Um, for it to be just an option. Um, so yeah, I'm skeptical. I'm curious what, what your, uh, smart cart POV is. I'm skeptical of the deal because the one thing that stuck out to me is like, you're doing a six store pilot when you signed a $50 million deal. Something, yeah, something, somebody's jumping the gun on something or something. Yes. In the way this story was written. So that's, that's why I'm skeptical of it because you don't pilot something and then invest 50 and say you're already invested $50 million. So that's weird. But I think what, I think what you're hitting on here, and I've been thinking a lot about this. I mean, God, we talk about smart cards. I feel like every month, but I think, I think the term smart card is just basically a disservice at the end of the day because you know, what I like, what I like about the idea of a, of a smart shopping cart is really the two things that have proven to be valuable to the consumer and to the retailer. One, you can see your budget in real time as you shop, which I think is a valuable feature. And two, and this is actually beneficial for the consumer too. You can get served up ads while you shop, right? That's beneficial for the brands and the retailers. That's really what we're talking about here. That's, that's where the value comes in. The idea of actually being able to exit the store or check out free. Like, I don't think anyone really cares about that from an incremental value standpoint. So I feel like, I feel like this is doing. Customate, which their solution actually looks like you don't need a whole cart redesign from what I, when I was perusing the site, it's actually like, it actually just bolts onto an existing cart and you can use it to do those things I talked about, to provide those two elements of value to it. So like, I think the industry actually needs to go away from calling these things smart carts. And let's just call them what they are. Laura, let's just call it the retail media and couponing bull time because yeah, that's really what everybody wants to do. And let's just find the solution that does that in the best way possible. I mean, it sounds silly, but it's so obvious to me when we talk about it like that. I'm just, I'm over smart carts, but I mean, I talk me off the ledge here, Laura. Yeah, no laughing in the background as I'm saying that, but like, that's really what we're talking about. Yes. Yeah. I mean, I think the bolt on has always seemed like the way it's going to go. I mean, these whole carts with computer vision are like just insane investments for something that did not cost that much for the retailer to buy in its old form. So that yeah, that just doesn't, that is the correct direction. The thing with retail media that I keep bumping up against is that that's really great for the brand and the retailer. I'm just so curious to your point, at least if it has the budgeting aspect, then that's going to make a consumer use it. But like, what is the value for the consumer? Okay, the budgeting is good. Maybe it's a little faster. You perceive it's faster, which is actually all that really matters. And so that's good because the retail media in store, I'm not like hating on it at all, but that's like the sort of thing from like 10 years ago, like how much yeah, pounded with right. Right. Exactly. If that's half of the proposition, I mean, that's the retailer and the brand proposition. That's not the consumer proposition. So you have to have consumers adopt this. Which again, just brings me back to like, yeah, make it an option if you want. And if you want to get some ads and coupons, like have at it. But making it like the size of this implies that they want all their checkouts to be that. And it makes me a little more curious. I don't know the Israel market that well. Like is there a real labor challenge here that we're trying to that's like more extreme than what we see in the States or in Europe that like, that we're really having to deal with? Because then that would answer a little the question of like, why is this so huge? Or to your point, maybe it's just weird. And there's no logic behind it being so huge. But it also depends on how you pitch the pitch the deal to right? Like, yes, I with the potential to get to 50 million to you know, right, right, right, right. We'll see.