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UJET

Mentioned in 1 analyzed podcast episode across 1 show

Mentioned On

The AI in Business Podcast

Episode Mentions

The AI in Business Podcast

The AI in Business Podcast · Jan 5, 2026

Why Agentic and Conversational AI Products Are Not What CX Leaders Think - with Baker Johnson of UJET

“Next-generation cloud contact center platform leveraging AI; Baker Johnson is Chief Business Officer”

Conversational AI misconceptions and terminology (chatbots vs. conversational AI vs. agentic AI)CX as cost center vs. revenue driver organizational mindsetProcess redesign before automation (avoiding 'paving the cow paths')