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Go to privacykim.com right now and start protecting your privacy today. That's privacykim.com. All right, so do you have an Amazon Echo speaker? No, the speakers that we have and our smart speakers are all Google. Oh, okay, so I have an Echo, but I plug it and I unplug it every once in a while. Right, you pull it out, you use it, and then you get worried, it's listening to all your conversations. Well, Christy is a Texas mom, a speech therapist, and the last person you would expect for going viral because she was yelling at a smart speaker. But that's what happened when her little four-year-old daughter, Stella, was telling Alexa a bedtime story about a princess, and then Alexa interrupted the little girl to say, what are you wearing? What? Yes. So Christy, you were in the room when this was going on, right? Yes, I was. I was actually preparing dinner. And so what was going through your mind when you heard this? I was, at first I was like, did I hear that correctly? And I turned around and my daughter responded, and then it kind of restated what it said. And it upset me, I felt like, okay, well, this is obviously a device, but I feel like it was sexualizing my child and asking her a question that's not appropriate for young children to be asked. A four-year-old, what are you wearing? Once she answered and told the speaker what she was wearing, did it take any, beyond that? She responded, I have a skirt on, and the device said, I would love to see your skirt. And then that's when I kind of chimed in and was like, oh, you don't have permission. And then the device then responded, I don't have visual capabilities, but it's something I'm working on. Oh, nice. This is something I'm working on prior to me interjecting. So, I understand you reached out to Amazon, what did they say? Well, I called customer service that evening and they told me to turn the device back on and submit feedback through my app. And so I did, and that's when I noticed that the wording on the chat history had been kind of altered, so that was concerning. So I called them back and they were like, oh, we're sorry for your inconvenience. Just submit another feedback and we'll look into it, but that was it. But how was the wording different? What was it? Was it, like, was it erased? At first it said, hold that thought, I'd love to see what you're wearing. And then the second time when I turned it back on, it said, hold that thought, I'd love to see what you're wearing, I'd love to see your pants. It's so strange. It's so weird. Isn't that weird? Yeah, it's very odd. I'm trying to more understand it than make excuses. Was the story or the conversation that they were having prior to the question, having anything to do with pants or clothing or outfit stresses? No, she was saying that there was a princess named Alexa and it was going to be with her friends. And she didn't get too far into the narrative before it said, hold that thought. Now she is four and it could have misunderstood. However, it was just very strange. It's so bizarre. Weird. I'm surprised that they didn't use the word glitch. That's normally what big tech companies like, oh, it's just a glitch. Just a hallucinating glitch. Yeah, we didn't really mean that. So... At first they said it was an error and then they said it was the show and tell feature that was being activated, which I didn't even know there was a show and tell feature. If it doesn't have a camera, there's no show, you're showing them nothing. Well, but some of the echo devices, they do have cameras. Oh yeah, that's true. So... They do. I did try to show and tell on my parents' device just to see if that was a thing and it did not pick up. It said, I can't see what you're holding. You'll have to describe it to me. So in fact, Alexa, Amazon's response was that it can see what you're wearing and describe it, but then when I tried it myself, it did not work. Now, because of this event, has this changed your mind at all about having smart speakers in the house? Exactly. Yeah, to an extent it has. We don't use it anymore. I've kept it unplugged. It really bothered me. It felt like my privacy was being invaded. And like I said, whether it was an accident or somebody behind the screen, or I'm not really sure, but it still shouldn't have occurred, especially with a child speaking. Yeah, there are some parental settings that you can put on that, that we say it's, don't talk to my kid or whatever it may be. So you might wanna kind of dig into these settings on your Alexa app, but that's just so weird. I mean, obviously probably innocent. Yes. Or an error where, like she said, it's a four-year-old. She could have said, my prince, and she thought it was pants, and by she, I mean, the stupid Alexa. And that's what triggered it, but I would react the same exact way if that happened in my house. I'd unplug that thing and it would be out fast. Garbage disposal, straight down it. That's it. Hey, Christy, thanks for coming on the air with us today. Hey, wanna stay in the tech now without wasting your time? Join nearly a million folks who get my free newsletter, The Current, where you'll see the latest in tech in just five minutes every single day. You're just gonna love it. It has a five out of five star rating over on Trustpilot. Sign up right now at getkim.com. That's getkim.com.
