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Baker Johnson

Mentioned in 1 analyzed podcast episode across 1 show

Appears On

The AI in Business Podcast

Episode Appearances

The AI in Business Podcast

The AI in Business Podcast · Jan 5, 2026

Why Agentic and Conversational AI Products Are Not What CX Leaders Think - with Baker Johnson of UJET

“Chief Business Officer at UJET; discusses agentic AI, CX transformation, and enterprise AI deployment challenges”

Conversational AI misconceptions and terminology (chatbots vs. conversational AI vs. agentic AI)CX as cost center vs. revenue driver organizational mindsetProcess redesign before automation (avoiding 'paving the cow paths')