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Samantha Pierce

Mentioned in 1 analyzed podcast episode across 1 show

Appears On

Episode Appearances

99% Invisible · Mar 17, 2026

Service Request #1: What Happens When I Call 311?

“311 call center operator since 2013 who explained call handling procedures, training, and operator perspective”

311 Service Infrastructure and OperationsUrban Complaint Management SystemsCity Data Analytics and Mapping