Mojo In The Morning

Anna's Uber Rating Was Ruined

10 min
Mar 6, 20263 months ago
Listen to Episode
Summary

The Mojo in the Morning show discusses Uber and Lyft ratings after Anna's ride was negatively impacted by her intoxicated friend's disruptive behavior. The hosts and multiple rideshare drivers call in to share their ratings, explain what factors affect driver ratings, and debate best practices for multi-stop rides.

Insights
  • Rideshare drivers prioritize passenger politeness and clear communication over ride complexity; drivers are more forgiving of logistical issues when passengers acknowledge and manage them
  • Adding stops mid-ride after accepting a pickup creates friction for drivers and can negatively impact passenger ratings, suggesting drivers view this as a breach of the original agreement
  • Passenger ratings are influenced by factors beyond their direct control (friend behavior) but drivers hold the primary passenger accountable, creating potential rating unfairness
  • Rideshare drivers have discretion to decline low-rated passengers, creating a two-way rating system that affects service access for lower-rated users
  • Driver ratings (4.9-5.0 range) are significantly higher than passenger ratings, suggesting drivers are more forgiving raters or passengers face more scrutiny
Trends
Rideshare driver selectivity based on passenger ratings is becoming normalized practiceMulti-stop ride requests are increasingly common but remain a friction point in driver-passenger relationshipsPassenger accountability for group behavior during shared rides is expected by driversRideshare platforms creating two-sided reputation systems that can limit service access for lower-rated usersDriver retention strategies include amenities (mints, water) as differentiators for maintaining high ratings
Companies
Uber
Primary rideshare platform discussed; hosts and callers debate rating system, multi-stop functionality, and passenger...
Lyft
Secondary rideshare platform mentioned; drivers discuss rating systems and passenger selection practices across both ...
iHeartRadio
Podcast network and distribution platform for Mojo in the Morning and other shows mentioned throughout episode
People
Anna
Host whose Uber rating dropped from 5.0 to 4.96 due to intoxicated friend's disruptive behavior during multi-stop ride
Shannon
Co-host with 4.94 Uber rating; participates in rating comparison discussion with other hosts
Mojo
Show host leading discussion on Uber ratings and coordinating calls with rideshare drivers to gather insights
Quotes
"I'm like, why are you telling him to pull over? She's like, we need to switch the order of the stops. I can't be dropped off last."
AnnaEarly segment
"I think that the Uber drivers that talk to me and do that to me surprise me these days because I feel like the Uber drivers nowadays want nothing to do with talking to you anymore"
MojoMid-segment
"The only thing that makes me mad is like, okay, for instance, I just accepted an order and it was just a pickup and a drop off. And in the meantime of me driving, the writer changed it and added a stop."
Nicole (Uber driver caller)Driver call-in segment
"You're the one. It's in your name. You should have probably vocalized to the driver and say, hey, listen, this is on me paying for this. I apologize to my friend."
Tanya (Uber/Lyft driver)Late segment
"I have a five-point rating. By the way, do you have mints in the back of your car?"
MojoLate segment
Full Transcript
Ready for a different take on Formula One? Look no further than No Grip, a new podcast tackling the culture of motor racing's most coveted series. Join me, Lily Herman, as we dive into the underexplored pockets of F1, including the astrology of the current grid, the story of the sport's most consequential, Driver's Strike, and plenty of other mishaps, scandals, and sagas that have made Formula One a delightful, decadent dumpster fire for more than 75 years. Listen to No Grip on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. Hey, this is Wells Adams with By Order of the Faithfuls podcast alongside my fellow faithfuls and co-hosts Tamara Judge and Dolores Catania. The three of us have been watching this season of The Traitors and we've been inside that castle, so we have insight unlike many others. This season of The Traitors may be the best we've ever seen. Listen to By Order of the Faithfuls on America's number one podcast network, iHeart, follow By Order of the Faithfuls and start listening on the free iHeartRadio app today. I'm Heather Dubrow. And I'm Terry Dubrow. And we're going to keep this between us. Not really. The TMZ guy walks up to me and goes, Terry, what do you think about Bradley Cooper? They asked him and they said he's not had any plastic surgery. But what's the latest rumor? I'm gay, right? Isn't that the latest rumor? Yes. First of all, if I were gay, I would be gay! Listen to Between Us on America's number one podcast network, iHeart. Follow Between Us and start listening on the free iHeart Radio app today. alrighty alrighty Mojo in the morning we're going to have Harry Radio by the way Harry Styles throughout the day but also iHeartRadio teaming up and we're giving you chances to go to New York to see Harry Styles so keep listening it's Mojo in the morning show back to the regular show and drop that mic right there you know what since Anna that was a mic drop for you literally that's my bad I want to know about your Uber rating. I heard you talking during one of the breaks about what happened with your Uber rating last night. Yes. Shout out to one of my friends for ruining it for me because I was out with my friends last night, and I call this an Uber. And my friends were all drinking. I was not. We get in the car, and she starts talking. He's going to hold the chair for you. Thank you. She's like, what is going on behind you? Thank you. Now give him a rating. Oh, yeah, yeah. Okay, okay. So we're sitting in the car. He starts the ride. We all have different stops. So we all live in Detroit. But I added multiple stops on my thing. Yeah. And one of my friends who was wasted is telling the guy to pull over. She was like, sir, pull over right now. Pull over right now. I'm like, why are you telling him to pull over? She's like, we need to switch the order of the stops. I can't be dropped off last. I'm like, girl, you need to chill out because I ordered this Uber. and now my rating's gonna be bad. The whole time she's making this man pull over, stop, do this, do that. At one point she's like, can we go through a drive-through? I like no leave this man alone and next time you call the Uber because then I go on the next day and my uber rating drops how much did it drop honestly only by a point i had like a 4 and now i have like a 4.96 but still that means he gave me a bad rating also when you do like i when i coordinate stops like that don't you do it in a certain order so it's like right it makes sense do you know what i mean like it goes in an order and she was fighting saying that it didn't make sense and I'm like, girl, you're drunk. Chill out. Like, I need you to chill out. I am a 4.9. Oh, you are? I am a 4.9. Wait, wait, wait. I didn't check that. Right here, you go into your accounts on there. By the way, I'd like to know from Uber drivers, do you hate that when people do multiple stops? Or do you make more money doing it? Because I always felt like Uber chose which stops it was going to next. 4.94. Okay. Why am I low? Let me see. 4.94? That's huge. 4.94 is good. It's a 5. It's out of 5. because you probably pissed somebody off. Maybe you were late going. You know what I think? You would have puked in Ubers before. No, that was cabs and it was van. I think I would love to know from Uber or Lyft drivers because my problem is if I get out of a Lyft or an Uber, I don't go back in the app and quote-unquote complete my ride or add the tip. There have been moments where I've gotten a Lyft or an Uber and it'd be days later when I go get another one. I'm like, oh, damn, I didn't even send them the money. Do you tip them days later? Yeah, for sure. Okay. Hey, Greg, what's up? It's Mojo in the morning. Hi. Hey, Mojo, is this you? This is. What's going on? Oh, my God. I was surprised you picked up Mr. Positive. Hey, what's going on? I got to ask. Yeah. Oh, my God, where do you want me to begin? Well, I want to ask. I'm with Chris Cuomo, Stephen A. Smith. I'm trying to change the world. Let's keep it on the topic. I want to keep it on what's your Uber rating. We're talking Uber ratings right now, We're all comparing, and I would like to find somebody that has less than me. Shannon has a better one than I do. I'm a little pissed, Mr. Positive. Keep me positive. Oh, I have to go with you, Moj. Always. What's your Uber rating, do you know? Seven. Oh, seven? There's no such thing as seven. Is he high? Mr. Positive, you kind of come across, and you have over the years that I've talked to you, many, many years, You come across as a guy that would talk the ear off of an Uber driver. Are you as talkative in an Uber as you are with us on the radio? Yes, I am because I'm very philosophical. I get it. And I want to get to know people. And I just want them, Mojo, to believe in their dreams and just, you know, make life a better place. That's all I've been about. A lot of people have put me down. Listen, I think that's wonderful, but all that Uber driver wants to do is get you out of the car. I hate to say it. Although I will say this to you, and this is no joke. You have over the years been one of the guys that has given me some great words of wisdom and uplifted me. But I think that the Uber drivers that talk to me and do that to me surprise me these days Because I feel like the Uber drivers nowadays want nothing to do with talking to you anymore I had more uber drivers it seems like in the last and I taken a lot Which actually I don mind like a pleasantry or two is fine Maybe your preference is set to quiet. Is it? Preferred quiet. Maybe that although I've had I've been taking a lot of ubers in Tampa lately yeah and they're all Cuban uh they don't speak English I I know this because Bianca had a full conversation with ours. She spoke no English. What's up, Nicole? Hi. Hi, Mojo. Hi, everybody. What's up, Mojo? Happy Friday. Long time listener, first time caller. Yeah, yeah. Nicole on the phone. Thank you. So I'm an Uber driver. My rating is 4.96. Wow. Better than Shannon. And I just wanted to make a comment. Yeah. I wanted to make a comment about like you were asking about multiple stops. So the only thing that makes me mad is like, okay, for instance, I just accepted an order and it was just a pickup and a drop off. And in the meantime of me driving, the writer changed it and added a stop. So that's what's irritating. That's also what we did. I think I've done that. You're probably mad. Adding the stop does screw things off a little bit. Can I ask you, so do you see, like, if you see somebody's rating before you pick them up, I don't even know if you can, and it's low, will you cancel the ride? I don't know. I got rid of her, but you want to ask Marvin, the Lyft driver? Oh, yeah. Hi, Marvin. What's up, man? Marvin's on with us right now. Marvin, can you turn down a low stars person? Yes. Oh, you can. Do I turn down a low stars? Yeah. No, I'm pretty good as long as people are okay. I don't mind a low star. If they've got low ratings, you're okay to pick them up? it doesn't tell you why they're low? I still test them out. If they're not, I'll take them out of my favorites. Okay, you kick them out of your... You can have favorites. Question for you. Yeah. The Anna situation where her friends kept saying... Bothering her. No, pull over, pull over. Does that piss you off when they start vocalizing and how they want to be dropped out? Yeah, because you got some people, you know, like when they get intoxicated, and they don't know how to make up their minds. But I mean, I'm pretty still cool about it because, like I said, my rating is 5.0. I don't know. 4.9, no 5.0. As a driver. That's good. My rating is 95.5. Wait, wait. Did you hang up on him? Why would you want to? I wanted to know why he would give someone a bad rating. Oh. What type of stuff they did. Let's see. We'll get more, I'm sure, drivers calling. What's up, Aaron? Hi. Hey, good morning, guys. 9 point, or 4.94 here. That's me, too. Shannon, you tied. Not good enough for me. I got to do something. What's up? Okay, I just want to be devil's advocate. And I feel like you guys should have dropped off the drunk friend first. Yes. I get both sides, but baby girl wasn't doing well. I think we just needed to go ahead and get her off the car quick. She wasn't like going to get sick or anything, but yeah, you're right. The problem is is that the way the stops worked out it made sense for her to be last She was just on the route It made sense Okay Okay Next time we just send her in a separate tariff You right Actually that what the conclusion was She said I get my own Uber next time because I yelled at her Thanks, Erin. Tanya, the Uber driver is on with us right now. Tanya, hi. Hi. I drive for Uber and Lyft both. And Anna had a question that she was going to ask. Yeah. What kind of things do people do that make you give them bad ratings? If they're rude or I really don't usually give bad ratings. Like for you, for instance, I wouldn't have gave you one because that was your friend and you were trying to control what she was doing. Just because she says to pull over, I'm going to pull over. You know, you're the one. It's in your name. You should have probably vocalized to the driver and say, hey, listen, this is on me paying for this. I apologize to my friend. And maybe that would have kept it. Yeah. Maybe he thought it was who called it. Yeah. By the way, do you have mints in the back of your car? I'm going with a silver person. Do you have mints and water and all that stuff? I do. I do. I love mints. I carry all that stuff, and I have a five-point rating. By the way, why am I obsessed with the Lifesavers mints nowadays? For sure. I eat like 8,000. Only the wintergreen ones. The peppermint ones are not good. Peppermint suck. Wintergreen. All the way. I could stick 20 in a row. The purple fire, the rare fire, the yellow fire. I have no idea what you're talking about. The Lifesaver Mints. The Mints. I want Mint. What am I talking about? Lifesavers. Circular white ones. That's not called a mint? No. That's a candy. Mint has to be minty. It's not even a candy. I thought mints were just like small candies. No, mints are mints. You thought wrong. I don't agree. You just went down to a 3.9. Ready for a different take on Formula One? Look no further than No Grip, a new podcast tackling the culture of motor racing's most coveted series. Join me, Lily Herman, as we dive into the underexplored pockets of F1, including the astrology of the current grid, the story of the sport's most consequential driver's strike, and plenty of other mishaps, scandals, and sagas that have made Formula One a delightful, decadent gumster fire for more than 75 years. Listen to No Grip on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. Hey, this is Wells Adams with By Order of the Faithfuls podcast alongside my fellow faithfuls and co-hosts Tamara Judge and Dolores Catania. The three of us have been watching this season of the traders and we've been inside that castle. So we have insight unlike many others. This season of the traders may be the best we've ever seen. Listen to By Order of the Faithfuls on America's number one podcast network, iHeart. Follow by Order of the Faithfuls and start listening on the free iHeartRadio app today. Open your free iHeartRadio app, search Between Us, and listen now.